Bagel shop, Bakery, Breakfast restaurant, Cafe, Coffee shop
Situated along the lively Cave Creek Road, Einstein Bros. Bagels offers a casual coffee shop vibe perfect for a quick breakfast bite. Known for its diverse bagel options and fresh bakery treats, it’s a spot to grab a meal on the go. Unfortunately, recent reviews highlight discrepancies in service and cleanliness, with some guests expressing disappointment in customer care and food quality. While their blueberry muffins still earn praise, a bit more attention to detail and service might just bring this beloved chain back to its prime.
Food & drink
Vibe
Bagel
By owner
Street View
Menu 1
3/11/24 @ 10:33am the girl taking the orders has zero customer service skills.Not friendly at all, sounds and acts like a robot! Then my sandwich was burnt! Don’t think I’ll go there again. I’ll make the drive to the desert ridge one.
Owner response
This is disappointing to hear, Delmi .We value our customers and always strive to provide a comfortable, welcoming ambiance at Einstein Bros.Bagels alongside professional and courteous service from our team - we're sorry to hear we fell short.Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and turn your experience around.If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
I love Einsteins! Had never been to this location before and will never return.Run.Toaster is literally on fire, not sure how this isn’t a hazard but employees seemed pretty chill about an open fire in their restaurant, but this makes the whole place smoky.I asked for a latte but apparently the steamer is broken so no hot drinks, I changed it and said no problem, let’s do iced with whip.Gave me an attitude so I just changed completely and went for a drip coffee.Turns out I was getting a cold coffee either way.Also with coffee grounds floating on top.Both boyfriend and I couldn’t drink them and went across the street for Starbucks.Also, if you need something else, see picture of egg sandwich below 🤢🤮🤢🤮
Owner response
We appreciate your feedback, Kelsey.We strive for 100% satisfaction, and we're sorry to hear we fell short this time around.We would love the opportunity to discuss this with you and make things right.Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit.If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Store dirty, employee playing on phone for my entire 25 minute visit minus the 2 orders she collected money for. Supervision no where to me seen. Coolers empty and very noisy. Just plain sad to see another one of my favorite places fall victim to nonexistent management and lazy workers.
Owner response
This is disappointing to hear, Dave.You should always expect a clean environment and excellent service at Einstein Bros.Bagels.We would like to look into this further, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you.
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