Barro's Pizza

**** SEE PICTURES BELOW**** Worst pizza and customer service I ever had - RUN DON'T WALK AWAY and waste you money.
I've been very sick for the past 4 days and finally had a tiny bit of an appetite.
I though pizza sounded good and would be easy to reheat.
After going to the Dr's, being sent to have a chest x-ray and picking up prescriptions, I picked up the pizza.
I was so hungry that I had a piece in the car.
I thought the pizza was horrible but figured at least it was something easy to eat and reheat later, I would add flavor to it next time I ate - Point being I planned on eating it over the next few days should my appetite return and I would never go there again.
By the time I got home, my throat felt tight - I am allergic to green bell peppers.
I went to put the rest of the pizza in ziplock bags and noticed several pieces of the pizza had green bell peppers on it.
I immediately took 2 benadryl and called Bazzor's.
I spoke to Brandon, the manager on duty tonight and nicely explained what happened and asked that they refund the credit card I paid with.
He not only said it was impossible for the green bells peppers to end up on my pizza, basically told me he didn't believe me and refused to refund my credit card unless myself or someone would drive back to the resturante and show him the pizza.
Once again, I explained that I am very sick and the only reason why I was out of the house today was to see the Doctor and that my husband is not in town, I am alone.
I let him know I lived over 30 minutes from the Resturant and could not drive back- I couldn't based upon my being so sick.
I asked for a number I could text pictures of the bell peppers on the pizza too or an email address.
He would not give me a number or email address.
I normally would not give a poor review for terrible food or bad customer service however, based upon Brandon refusing to give me a number or email address to text pictures too, basically calling me a liar, and not refunding my credit card I am leaving a poor review.
I will follow up with another manager tomorrow and hopefully they will refund the + $22 tab.
It's not the +$22 I am concerned about.
I am concerned with the way Brandon treated me and my situation - He wasn't even concerned, apologetic or asked how I was doing with the allergic reaction I was having caused by them.
My husband and I are/have been business owners and know the importance of customer service.
I would not allow an employee to treat their customer(s) like I was treated tonight.

Owner response

Waited 2 hours for 2 pizzas and 36 wings wings to be delivered.
This is what we received.
2 “pizzas” and 20 wings.
This was $100.
The manager gave us a half-hearted apology and said “oh yeah, we’re stopping delivery soon.” Got a refund and nothing else.
Great customer service.

Owner response

Had a huge order for a very large work group.
We ordered a bunch of everything, and all the pizza tasted great, especially the mega meat.
It was ready when we needed it and everyone was very nice.
Some of the best pizzas I have ever had, and lots of the same comments from our group.