Dunkin'

Been going to this specific location (far too often) for years now, but I may never return due to some of the people working there and their attitudes and rudeness. A few weeks ago, we used the app and ordered a cheddar bagel twist, which was apparently out of stock (that's a substantial app problem and happens far more than it should!).
The bagel twists are about $3, so they asked me what I wanted instead, and I asked for just a plain bagel with cream cheese.
The lady on the drive thru starts ranting about how that costs more than the bagel twist ($3.39, gasp!) and that I can have a plain bagel but have to pay $1.50 for the cream cheese.
So I politely said that they don't have what I ordered and paid for and that I don't want to pay over a dollar extra for a plain bagel.
She loudly says "WHATEVER" into the mic, and someone else had to tell me to pull up. Today, I did an app order for a couple drinks and a bagel, one of which was a cold brew with cold foam.
Of note, if you order something with cold foam, the app specifically tells you to not order it more than 5 minutes away so the foam doesn't melt.
Well, I ordered it around 4-5 minutes away, and when I got to the window, it wasn't quite ready, which I was perfectly fine with.
The lady in the back making the drinks, however, clearly was not.
She was going on loudly (easy to hear from my car in the drive thru) about "well maybe it would be ready if he wouldn't wait to order until 3 seconds before he gets here!" and other pleasantries. It's just a long history of this kind of thing, sadly.
Some months back I got a coffee for my wife that was super, super bitter.
I went back a few hours later and asked them to remake it, and the big guy with tattoos practically yanked the drink out of my hand while saying "From this morning? Why'd you wait so long to come back then? I shouldn't even remake it, but I will.
Ugh, hours ago!" There are several people here who are quite nice and kind (including the manager, Michelle or Melissa, I believe!), but these experiences have completely soured me on this location.
I just can't go back and continue to be treated like this.
Peace.

I got to let you know this location is the worst location I’ve ever been to and my whole entire entire life.
I go to this location five days a week they are some employees they do not greet you at all.
I just encounter someone giving me an attitude.
I placed a mobile order and she was just nasty reaching out to corporate and I will be letting them know.
They need someone in there some of these employees how to interact With customers and not give them an attitude at all I’m not sure if maybe she was having a bad morning To come to work and take her anger with the customers that is not right .

Brand new equipment, and you still can't get my order right.
Smh.
Please give these people a raise so they can learn how to properly toast a bagel.
Stop wasting it on fake fecades and 3 day renevations.
It clearly changed nothing and didn't help, lol.