Dunkin'

I'm probably late to the party, because I don't go to DD for caloric reasons.
However, while traveling, we stopped for some breakfast coffee.
Who knew they also had avocado toast! It was delicious! Don't y'all sleep on DD, clearly they have at least this healthier option!

Just came through the drive through, unashamedly I’m here almost every day.
I just love this Dunkin so so much.
All the people, all the coffee (cold brew with butter pecan and crème), and the food as well, every visit is spot on! The inside of the store and bathrooms are always perfect.
I’m so thankful for their later hours (drive through only past a certain time) and every single employee literally makes me feel appreciated and better than when I walked in.
Today I asked the man who is always there (during the week at least) if he is the owner and of course he is, said he’s had the store for 18 years.
Amazing!!! Super grateful for this neighborhood Dunkin and if you’re in the area, support them and stop by for a cup of joe! Thank you to the whole crew there!!

After this morning at 5:45 ish, I will be more than glad to never come here again! Usually, Dunkin's on top of their game, but this morning it was the complete opposite.
I pull up to the drive thru on my trike and sit for a few seconds before I realized their speaker wasn't making a sound.
I roll up to the window only to be ignored by the African American teenager because smiling at his phone was more important.
So I knocked on the window once.
No answer.
I knocked lightly a second time and no one came to the window.
By the third knock I got aggravated and rolled my trike around the building.
Then, I pulled back around to the window again.
The African American male looked at me like he was lost, confused, and scared at the same time.
The older Caucasian woman with blonde long hair and glasses says "What are you doing here?" To which I respond I was there two cars ago and had been sitting for a good amount of time.
She says they can't see past the back part and there speaker doesn't work.
All I could think was when you all service customers do you all not take count of how many individuals are in the drive thru window? Because as someone who worked in the resturant industry, no matter the size of the window we served out of we always kept count of our customers.
So there's NO EXCUSE point blank! After that, she says "Sorry about that." And the teenager is quick to assist by handing her the bag.
His energy was very weird to say the least, but I ended up leaving livid.
That wasn't enough for them though, they decided to only give me one order of hashbrowns and I ordered two.
This is the SECOND time they've done it with my order, the first time it was a muffin missing.
I thought about calling and asking for a refund for my hashbrowns but I was so pissed I didn't even want the refund anymore.
Dunkin' has taught me a lesson that truly opened my eyes.