Dunkin'

I went to the Dunkin drive-through today to grab my iced coffee.
It felt like the lady that took my order was rushing me and very rude and when I got up to the window they handed me my ice coffee and a quarter of it was missing probably one of the worst experiences that I’ve had in a Dunkin 10 out of 10 do not recommend.
The photo below was after I took about two small sips I am a slow drinker.
😞

This is my go to dunkin for my daily lunch coffee from my work.
I tend to visit them between 1 and 230 pm.
and weather I am dealing with the am or pm shift they are always very courteous and the customer service is on point.
while there donut selection is not always top notch and occasionally they are out of variety of selection again there customer service makes up for it.

I go here many times! The staff I’ve encountered in the afternoons are chill and friendly but I find that sometimes they can get distracted.
One of them placed my order and disappeared to the back and forgot to make my drink (I was the only customer lol).
I had to call out for them after 5 or so minutes have passed.
But that’s not the worse that’s happened. On a recent visit I ordered ahead and came to pick up my items.
This was somewhere around 9 in the morning on a Saturday.
It seemed pretty busy and the manager on duty (female) was visibly stressed and barking orders at the workers.
It turned out that my order was accidentally given to someone else and instead of the manager apologizing and remaking it, she began to yell at her staff and pointed the blame at them.
She belittled them in front of everyone and made one of them almost cry.
I tried to tell her that it’s no big deal and that I can just get a new one.
But the manager ignores me and continues to yell at the young ladies.
It made me very uncomfortable and I knew immediately that this was a toxic working environment. Before leaving, I saw a cigarette placed on top of a machine by the counter.
It was very noticeable.
I mentioned to the worker how unsanitary it was and she whispered that it was her manager’s cigarette 🥴 Long story short..
don’t come in the mornings.
It’s calmer and less busy around 3-5pm.
Also, management should really step up.
The workers are the reflection of your leadership at the end of the day!