Doublz

****WARNING**** I found hair in my Salad! After the fact I had damn near ate the entire salad! I brought both the receipts back and showed the video footage & picture (as you seen below) The (person in charge) Leo, took my order and when I came back I thought he’d understand and just give me my refund BUT INSTEAD he decided to tell me he can’t refund me my money with out seeing my food physically.
I kindly expressed that I was HIGHLY UPSET when I found out there was hair in my food and nearly finished it, I told him I threw it out in the dumpster.
He said he needs to see the food to be able to give me my refund! I left got the hair contaminated food out of the dumpster and returned! When I returned Inet ended up assisting me & telling me that I ate the food and I’m going to have to wait and come back tomorrow in the morning to speak with the manager.
I was pissed & very disappointed! I have worked in the fast food industry for several years and I have never ever treated a customer like the way they’ve treated me.
They didn’t WANT to give me my refund bcuz ik what it’s like to have be in charge of a fast food business, I already know they were authorized to give me a refund.
They just didn’t want to! DON’T EAT HERE!! GO SOMEWHERE ELSE SAFE!! Customer service is bad.
I knew I should’ve listened to my instinct when I first walked in they stared directly at us and never greeted us.
I’m highly disappointed! EAT AT YOU’RE OWN RISK.

Food is delicious.
Quick service and the place is very clean.
Price is a bit high but thats the norm now a days.
Great e perience over-all.

Owner response

I love the food here, the cooks are great.
But today I experienced very poor service from the lady at the drive thru.
We purchased 4 meals and asked for ranch and the cashier said No and turned her back to us.
We explained that we purchased over 60$ worth of meals and had to beg the lady for some ranch and she still gave us a hard time.
I will not recommend anyone to go to Doublz.
Im a paying customer and was treated as a bother.