Dickey's Barbecue Pit - Lancaster

Sure, here’s an extended one-star review for Dickey’s Barbecue: --- I recently visited Dickey’s Barbecue for what I hoped would be a pleasant dining experience, but it turned out to be incredibly disappointing.
Upon arrival, I noticed the restaurant was quite busy, which I initially took as a good sign.
However, my excitement quickly faded as I realized that the busyness of the place was going to be a major problem. First, I waited in line for nearly twenty minutes just to place my order.
The line moved at a snail's pace, and it became apparent that the staff were overwhelmed and struggling to keep up with the influx of customers.
I tried to be patient, understanding that busy times can be challenging for any restaurant, but my patience wore thin as I watched staff members rushing around in a disorganized frenzy. When I finally reached the counter, I was met with a frazzled employee who barely acknowledged my presence.
They seemed more focused on getting through the line than on providing any semblance of customer service.
I placed my order, feeling more like an inconvenience than a valued customer.
I tried to ask a few questions about the menu, but the employee was too preoccupied to offer any meaningful assistance, giving me curt and unhelpful responses. After placing my order, I waited for another thirty minutes for my food.
During this time, I observed the chaotic environment.
The dining area was a mess, with dirty tables and overflowing trash cans.
It was clear that the staff were too busy to maintain any level of cleanliness or order.
Customers were left to fend for themselves, struggling to find a clean place to sit. When my food finally arrived, it was lukewarm and unappetizing.
The barbecue, which I had been looking forward to, was dry and lacked flavor.
The sides were no better, with the mac and cheese being a cold, congealed mess and the coleslaw tasting like it had been sitting out for hours.
I tried to flag down a staff member to address these issues, but they were all too busy to notice or care. To add insult to injury, when I went to get a refill for my drink, the soda machine was out of several options, and the area around it was sticky and dirty.
Once again, it was clear that the staff were too overwhelmed to maintain the basic amenities of the restaurant. Overall, my experience at Dickey’s Barbecue was extremely disappointing.
The restaurant was far too busy for the staff to handle, resulting in poor customer service, a chaotic dining environment, and subpar food.
I understand that busy times can be challenging, but this level of disorganization and neglect is unacceptable.
I will not be returning and would advise others to avoid this location, especially during peak times

Owner response

We purchased the 3 meat platter, the #7 (3 ribs, a side, & drink), a chicken sandwich, and added on a drink totaling $83.57.
We were extremely disappointed to see how much meat we got on the 3 meat platter! I counted and I got 6 pieces of chicken and a spoonfull of pulled pork and brisket.
YOU DEFINITELY DON'T GET YOUR MONEY'S WORTH!!!! The ribs weren't good either.

Owner response

My experience with this location was a little better then the one in Palmdale, We ordered here in 8/2021 for the 1st time because I saw the ads on fbook the bill was over $100 so let’s get to them being too pricey an the taste of the potato was too buttery and salty with way to much sour cream couldn’t eat it, the greens was o.k the yams taste like can yams the chicken was good and the brisket was good we didn’t like the sauce we had 2 different ones an they baked beans was good.
the Mac n cheese were not tasty we didn’t eat it maybe it was powder cheese we only tasted most of the food an thru the rest away, The restaurant had liquid on the floor by the soda machine so the floor was sticky an wet the odds of me going back here are slim.
I try to support local business but some don’t hit the mark.

Owner response