Dickey's Barbecue Pit

If I could give 0 stars I would.
I had to wait 45 minutes for my curbside pick up.
They never brought it out so I went in and was handed a tiny crumpled brown bag.
When I said it was too light she stated she was not the one to prepare the order.
I told her the 10 piece wings were missing and large fries.
She looked at the receipt and proceeded making an order.
I looked inside the bag and discovered two tiny sandwiches with smashed meat pieces.
Pictures will be provide so you be a judge of it.
In my opinion those workers are bad representation of the business.
I understand they work hard but that was bad especially when they tried to scam me out of half my order.
Plus, sandwiches didn't even have pickles or onion.
The lady gave it to me separately. Oh...and chicken was undercooked so as fries...well that's a health hazard.
Maybe City needs to inspect their cooking conditions.

Owner response

Let me start off by stating, the single employee that manned this location was amazing.
She was such a sweetheart.
She was attentive to each customer as they entered and throughout the process of making all the online and in-store orders on her own. But sadly, that where anything positive ends.
We got the 2 for $29 deal.
Ribs, chicken, brisket sliced, and pulled pork.
And let me tell you, when we say dry, we mean DRRRRRRYYYYYY.
The brisket was falling apart into cubes, the chicken was like leather, pulled pork and and ribs were unbearable. We drenched each item in BBQ and did nothing. IM SO DISAPPOINTED IN THE FOOD HERE AND DO NOT RECOMMEND THIS LOCATION

Owner response

I had a serious BBQ craving today (1/29/24).
I went to place a take out order.
When I walked in, there was only one person working, who told me he was behind and it would be a little bit of a wait.
I said no problem.
Shawn was fantastic.
Trying to knock out orders by himself as quickly as possible.
He did everything he could to keep me posted on the timeline.
He did everything he could to make sure I was taken care of along with everyone else who walked in either to pick up or order.
It took quite a bit longer than usual to get my order but I didn't mind because I could see he was trying his best and doing it well.
Food was good as usual for an established chain.
But Shawn's service was above and beyond.

Owner response