Diablo's Southwest Grill

Disgusting was cold and flavorless,I also paid for extra steak and got nothing but rice and barely anything else.
No cheese sauce nothing .
Also ordered a kids chicken Casadilla and look at this mess .
NEVER AGAIN IN MY LIFE, cause how do you give chips with no salsa at that .

Owner response

There's definitely room for improvement.
I stopped by for a burrito and the guy at the counter was friendly, but the burrito was dry it appeared to have been left open.
He did exchange it when I asked, though.
As I went through the line, I asked for extra meat, but was reminded multiple times that it would cost extra, as if I couldn't see the prices on the board.
This will probably be my last visit for sure! The total bill was $20 for the burrito and a complimentary bag of chips that I had to request.
Chris, a young man, was helping me, .
Amanda, a manager, was also there, interrupting our conversation.
Amanda was quite chatty and didn't seem well put-together.
I'd give the burrito a 3.5 because the chicken was bland and lacked seasoning, while the beans were watery and flavorless.
The prices were on the higher side, which the Cashier acknowledged.
The staff were polite, scoring an 8.5, and the place was clean with a nice ambiance, earning a 10.
Chris was friendly and I really appreciate that

Owner response

Went through the drive through to order on Friday after 5:30 in the afternoon.
They were pretty busy as you can expect at any food establishment on a Friday.
I ordered 3 steak quesadillas and an order of nachos.
My total came out to $52.
The wait wasn’t an issue at all (waited well over 20 minutes) and the staff although “stressed” and “busy” were very friendly.
My drive home is about 15 minutes away.
When I looked at my order, I only received 2 of the steak quesadillas ordered, 2 bags of chips, no salsa, and the order of nachos were not as requested and were very sloppy.
(See picture taken, tried to mix the nachos up) could not finish eating it.
The steak quesadillas had a great flavor but the tortilla was very soggy because of the liquid from the amount of tomatoes they added on.
This location is usually good but definitely missed the ball on this one.

Owner response