Denny's

Very peaceful vibes here.
I came on a Sunday and it wasn’t overpacked! This Denny’s is very clean and the service is top notch.
Mayra my waitress was polite and attentive.
The food like always never lets me down! I order the Schamberger and upgraded to the onion rings! It was extremely delicious! I highly recommend it.
Overall this was a great experience Thanx

Owner response

I was passing through on my way to Vegas when I suddenly had to poo.
I stopped in here and saw a bunch of signs saying the bathroom was for customers only, so I sat down and ordered water and then headed for the proper.
More signs...good thing I ordered water.
In the end it all came our well and the waitress got a $5 tip on a zero dollar bill.
What percentage tip does that work out to?

We were on our way home from a night out at the casino and wanted to eat something.
This Denny's, which we had never visited before was conveniently right off the freeway on our way home.
When we went in a young man greeted us very kindly and professionally.
He sat us down and in a few minutes, the only waitress on staff came to take our drink order.
She was very kind and professional as well.
From here I'll jump to our food order.
It took a little while, but it was understandable as they were clearly understaffed.
Then when my lady tried her salmon, it was extremely salty.
She says to me; I don't want to sound picky but this salmon is super salty.
So I told her to let the waitress know, which she did.
The waitress asked if she wanted another salmon or something different.
The waitress said that if she ordered something else or a new salmon, it was going to take about ten minutes.
So my lady ended up telling her that it was okay, and that she would just eat it as is.
Maybe 3 or four minutes after that was settled, my lady yells out; ugh there's a hair in the salmon.
Which to my dismay there was.
We told the waitress as soon as we could, she said she would remove the charge for the salmon from our bill.
At this point I had eaten half of the sandwich I ordered, but didn't want to take a bite of the rest of it because I was severely grossed out by the hair.
So I told the waitress that I would like my entire bill waved because of the hair incident.
I kindly told her that she had done a good job on her end, but the whole hair thing just grossed us out so much that we didn't think we should have to pay for any of the food.
Especially since most of it was still on our plates.
This young lady proceeded to argue with me, saying that what a coincidence it was that first we complain about how salty the salmon was, and not long thereafter we conveniently found a hair in it.
Like she was insinuating that we planted the hair in the food.
Then she started ranting about how long she's been doing this job and basically saying that she knows that we were trying to pull a fast one on her.
Then she said she didn't want to argue about the situation and that if we wanted to get up and leave without paying that was our choice.
I tried to reason with her, but she was just being unreasonable at that point.
So we did get up, walked out, and headed home. I'm still reeling from this whole incident.
I can't believe that customer service, and most importantly, respect for the consumer had gone so far out the window.
This woman said that she's been doing this for 15 years.
Well I can tell you that she's learned nothing good from her experiences whatsoever! In closing: Don't go to this Denny's restaurant. By the way, the picture with the blue circle around the hair was taken before we started eating.
We just didn't notice it until after cutting into the fish.