Restaurant, Amusement center, Bar & grill, Family restaurant, Video arcade
OK, so there’s a list of things to share about this place! First of all the time that I went, a lot of the games were out of service or broken or not working correctly! Secondly the machine to load the cards was down all night so we had to wait in these long lines to add more money to our play cards.We ordered food and it took over 45 minutes to get our appetizer and on top of that another 30 to get her food..our drinks were so slow to come to us that I went to the bar ordered a drink and that was way faster.I spoke to the manager and she did give me some chips and return for everything that was going on, but we will definitely not be going back to this location.
Owner response
Junior J.Urena we’re very sorry our Northridge D&B didn't give you a perfect experience.If you wouldn’t mind, please share the details of your experience by filling out this form daveandbusters.com/us/en/contact/ or leave a message with your contact info at (800)842-5369 and a Guest Relations representative will reach back out to you.Thank you so much for taking the time to share.
I ordered the XXL Garlic Parmesan Truffle Fries to share between three people.The quantity was definitely enough, just that the flavor was too salty for me.Overall, I think the food was average, for the same price there are probably other places for better flavors, but the arcade was no doubt worth the reason paying a visit.I'll definitely return for the arcades, there are lots of games to play with friends or by yourself.Plus the staff was super nice, I was looking around the prize area to check out what was available there and a staff lady politely reached out to me asking if I dropped my Dave&Buster card, and she made an effort trying to confirm if I was the owner by asking if I remember how many tickets I had in my card.I told her I wasn't sure and I needed to check, and she was very patient to wait for me to check if I still had my card with me.It turned out not to be mine, but she left me a super good impression of how she handled the situation.It's definitely a good place to go, and I will for sure come back for fun.
Owner response
蔡旻蓁 thank you for sharing this with us.It helps our Northridge team provide legendary experiences to each and every guest.See you again soon!
Beware.If you are trying to come out so your kids can have fun while you enjoy yourself, go to a different dave n busters. This one sucks.The food was cold and took 30 minutes to serve each dish that we ordered.The place was filthy, and it seemed like the servers had no sense of direction.It's a mad house.Don't waste your time and money.
Owner response
We sincerely apologize your visit to our Northridge D&B was anything other than awesome, Alisha Chisolm.To better address this experience with you and our team, please share this and any additional details with our Guest Relations team by filling out this form daveandbusters.com/us/en/contact/ or leaving a voicemail with your contact info at (800)842-5369.
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