Dairy Queen Grill & Chill

Ordered online the garlic parmesan chicken strips.
When I get there, one worker simply tells me "we don't have those anymore we haven't had them since last week." I said okay well you charged my card for them but I have nothing to pick up? Worker just gives me a blank stare.
At least the manager was trying to be helpful but she didn't know how I was supposed to get refunded the extra money.
I contacted corporate and am informed that the store must process my return.
Of course! So now I must waste another trip to this place to get my money back.
Not pleased about how the situation was handled.
Why not call me if the item is not in stock? Better yet, why charge someone for something you don't have? Won't be returning.

Owner response

Slow employees, edges of the flamethrower signature stack burger burnt.
Ordered cheese curds and told that they didn't have it so got fries but never got my money back for the cheese curds.
Bacon was over cooked and sat way too long to where they break so easily.
And ordered 1 ice cream cone and waited for 20 mins do not come here.

Owner response

So the service is 5 stars, friendly, quick and great workers.
But I'm going to tell you the management here is terrible so I'm a doordasher today on Sunday I go in the building and these poor employees are slammed line out the door, doordashes coming in left and right, drive thru packed...
That being said they were clearly doing their best and doing a great job.
I witnessed an employee call a manager and not because it was loud but I have amazing hearing.
Needless to say they asked if they could pause doordashes for a few minutes to get caught up after a 10 minute phone call not only did the manager not offer to come help but told them No...
Now coming from the restaurant industry when your employees tell you they need help or are struggling your job is to fix that.
Instead the manager was more worried about covering their own butt than taking care of the good employees they currently have....shame on you.
Shame on you

Owner response