Dairy Queen Grill & Chill

Went in last night about 9:30 and had a complex ice cream order.
The service could not have been any better!!!!! The staff and manager were absolutely fantastic!!!!!! They are always really busy at this location.
For the staff to hold it together and have polite conversations and smiles while under pressure is great customer service!!!🤩

if I could give negative stars I would, they have absolute Neanderthals working this place.
I should not have to wait 40 minutes for ice cream.
It wouldn’t have been as bad if the person working the drive thru had expressed a single fragment of customer service.
Not once did she apologize for the wait, give an update or acknowledge me in any way except to IMMEDIATELY take my money.
she sat there drinking her drink and ignoring me for 40 minutes.
Then she had the audacity to be upset with me for being upset.
I was so patient and willing to be kind but to be treated as an inconvenience for a service I am paying for is uncalled for.
If you don’t like your job, don’t take it out on others especially those of us who actually treat service workers with respect.

Owner response

I would give this a 0 if I could because it sure doesn’t even deserve this 1 star it’s getting at this moment.
This is the absolute worst $31 I’ve spent on ice cream for my family and I.
First, we waited a good while for them to hand them over, 2nd when they gave us the order, most of the ice cream was melted.
Literally, the banana splits was basically like soup.
Unacceptable!!!!! Beware coming here folks!! We were gonna go in an complain for them to redo them but knowing how folks are these days, you have to worry about the folks in the back doing the unthinkable and if you know what I’m saying then you know.
This place will never receive our business again.
Poor service , poor quantity! Even the sundaes were supposed to be medium, they were less than small.
Barely any topping on top and none on bottom, absolutely NONE!

Owner response