Crown Fried Chicken Ramsey Street

I am not over exaggerating when I say the fried chicken here is amazing.
Compared to other crown fried chicken establishments.
This was by far the best one.
I am from NYC and lived in NJ, and PA, I've never experienced such delicious chicken from this type of restaurant.
Tastes just like home, food was nice and hot and crispy.
Thank you for your service and care for servicing proper food for your customers 😀

Did you change your chicken recipe??? I visited this establishment on 4/22/23 and ordered the five wing combo to go.
When I got home and opened my box I looked at my food I was very disappointed and unsatisfied with my order.
The chicken was dry fried too hard looked dark and lacked seasoning and cooked in old grease on top of that I didn’t even have five whole wings! They threw in about five little pieces of wings to try to make up for what was not there! I called back to complain about my order and the young lady that had taken my order at the counter was very rude telling me the customer nothing was wrong with my order and the manager is the one who fixed it and started to tell me the refund policy and I said ok what are you going to do to fix my order then the manager gets on the phone and I expressed my concerns to her about my order she apologized and asked me to come back and have it remade.
I told her that live about 30 minutes away and could come the next day.
So I went back today on 4/23/23 and when I walked in the same young lady was there from the day before who never greeted or said hello to me she just turned around and asked the staff in the kitchen to remake the order from the ticket that was given.
She was very rude and did not apologize or give good customer service.
When I got my food I asked about the drink that came with the combo she tells me that can’t be given because I only had a problem with the food! Excuse me! It’s a freaking combo and I was told I would get the entire meal replaced! The order to today looked better but tasted the same it was fried too hard and lacked seasoning again! I asked the manager this yesterday and she said the recipe was the same but do have new staff in training.
Well today was another disappointing experience and I will not be going back especially after how I was treated by the staff! The chicken was nasty the fries were cooked to hard and this has just left a bad taste in my mouth! It seems not only do the staff need training in food preparation but customer service as well! And from what I have read from previous reviews I’m not the only one who feels like the chicken taste different! If you cannot provide quality food and good customer service you need to reduce your prices or maybe should not have reopened this location! I used to tell people how good the food is here that will not be happening again! I will be taking my business elsewhere! This location lacks quality quantity and good customer service!!! Will not be recommending this location to anyone!

This place has always been friendly, food is always fresh, and hot, the sides was well also.
HOWEVER, THIS ONE TIME! My chicken livers were fried too hard inspit my request to please, fry soft and NOT too hard.
I called young lady said she would fix if I came back.
I live out of town so that was impossible.
She was really apologetic.
I will eat there again.