Chipotle Mexican Grill

Just ordered a mobile order because I can't stand coming into the location.
The employees are always rude.
The general manager is always berating employees where customers can see.
She clearly doesn't respect her employees or know how to run the restaurant.
My order was pretty gross.
The rice was OVERLY salted to the point it tasted inedible.
I used to work at this location, the manager is still the same as ever.
It is quite insane how there are portion guides and seasoning guides but the employees don't read any of the manuals.
There is no quality control or consistency.
Please get a new GM.
She's singlehandedly tanking this location down.
The turnover rate at this location is solely because of her micromanaging while also being a complete tyrant, and every new employee either stays for a week or sticks around and does a terrible job.

Owner response

1.
This girl had an attitude, and literally gave super tiny portions.
Not even a half scoop. 2.
It was dirty, food was mixed.
Corn was in the rice, all types of mixing.
(Could be terrible for anyone with allergies. 3.
Restaurant was dirty, food on the floor, dirty counters. 4.
Food was not at all fresh.
Neither way it good.
I usually always come to this one for better service but it was TERRIBLE.
I wasted $30 and won’t be back! Thanks for this young lady with an attitude and the crew from 9pm 06/16/2024.

Owner response

Not sure why the young female preparer with glasses had an attitude but it showed while she was making my food.
I will never go this one again.
She was slopping my food in the book like I did something to her.
She hardly asked what I wanted just kept slipping my food then looking up for me to say something.
When I got to my destination I took the food out and it was such a a mess.
Thank goodness chipotle has fresh and tasty food...
So of course I still ate it.
But yeah I'll go to another one next time for better service as much as good cost, I don't need the attitude on the other side.