Crave Cafe

This place can surprise you, it sure did surprise me! A combination of restaurant and healthy food is carefully balanced in this place. We tried: - Salmon crepe - 5 stars.
Try adding avocado - Chili cheese fries - 3 stars.
Too salty. - Chicken salad - our absolute favorite.
Giant portions, and not simple lettuce, a proper salad mix and all sorts of things and a generous freshly grilled chicken. We are coming back.

If I could give a 0 star review I WOULD! Our waitress was absolutely horrible! We arrived at 10:43 got none of our food and had to walk out at 12:00.
We ordered a 6 rolls for the table, one entree and one app.
After literally an hour one entree and one app was delivered.
We had to ask about the rolls after an hour and a half and were told "they'd check on it" got a random free roll-definitely left over from another table-and we were still waiting for our original 6 roll order.
We didn't touch the free roll and asked about our original order.
Tables all around us had been served over the hours, despite getting there after us.
We asked for the check for the solo app and entre and were ensured "our food just needed sauce and would be brought right out".
We said "no thank you" and asked for the check.
We brought up how we had been waiting for literal hours and our waitress did not comp any of the meal.
And insisted since 5 people shared one appetizer we should be fine! It was horrible service from beginning to start.

The place wasn't packed, and I know they have door dashes to fulfill, but my order (pizza, chix waffle combo) took much longer than is reasonable.
What's worse, this is the second time out of two visits where my food was burnt.
The waffle wasn't hot enough to melt the butter, so I asked the server if it could be reheated.
It was taking too long to come back and when I stood up to ask about it, I could see the server forgot because he turned right around and went to get it.
It was burnt on the bottom and barely edible.
I ate half anyway because I was super hungry.
See picture that compares top and bottom.
No issues like this at the other Craves in Studio City and Sherman Oaks, and there are other options, so I won't return or recommend this particular Crave.