Cracker Barrel Old Country Store

Well...waitress mistook the dish I wanted for the one above it.
I asked if it had no obvious onions due to allergies and it didn't.
A nice gentleman started helping our server get food out and brought it for me saying no onions.
I said wrong dish so he brought me what I wanted...unfortunately it had onions and I had a reaction.
It was simple miscommunication. I figured they left the tot meal so I'd at least try to eat that.
It was good.
On the third tot I saw something blue and started scraping at it thinking blue drink or blueberry crossover...
Nope.
I started to pull and pulled out over a 1" long piece of plastic.
Obviously it happened in manufacturing. At that point I couldn't try anything else and the reaction to the onions had started. Coworker had catfish and loved it.
Hubby had steak and thought it was good. The gift shop was entertaining. Good amount of handicap parking. Bathrooms were clean.

Owner response

We just tried a Cracker Barrel Family Meal to go.
We ordered the meatloaf and tenders meal.
After tip and tax the total came to $59.
We ordered online for curbside to go.
Showed up at the promised time and checked in.
After 15 minutes of waiting we went in to get our food.
After an additional wait, we eventually got our food and drove home to eat.
Unfortunately, they failed to give us the 10 chicken tenders that come with the meal.
We didn't have enough food for our group.
To make things worse, when we called Cracker Barrel we were hung up on without being talked to.
On the second call, after a very long wait, the manager first argued with me that we had called the wrong store.
He then realized he had entered our order number incorrectly and found our order.
At that point, he tried to argue with us that no chicken came with this meal.
Upon finally realizing he was wrong again, he begrudgingly refunded us $20 and left us with a forty dollar charge for food that couldn't feed our group.
We ordered pizza as a solution.
With the additional $40 charge for Cracker Barrel, this ended up being a much more expensive day than we anticipated.
We will never return to this Cracker Barrel.
Mistakes happen...
but the service here is absolutely terrible.

Got there 25 minutes before closing.
No one would seat me.
When I did grab a seat I ordered my go to meal if mamas french toast.
I've had this hundreds of times and always looks & tastes the same.
What can out (see picture) was no where close to normal.
I asked waitress and she said it was.
I knew it was getting to closing so figured how bad could it be and ate it.
Big mistake! It was so greasy that I couldn't keep it down.
This isn't my normal cracker barrel location as I was just in town for work so fortunately don't have to go back to this one.
But be warned this location isn't consistent with other locations and will not be helpful near closing time.

Owner response