Restaurant, American restaurant, Barbecue restaurant, Chicken restaurant, Fast food restaurant, Hamburger restaurant, Hot dog restaurant
Food & drink
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Honestly before tonight I've never had any huge issues at this cook out, but tonight was probably the biggest disappointment I've ever had at any fast food business.Let me start with the woman at the window who was beyond professional and wonderful she's the only reason I'm giving this place 2 stars instead of none.But when we got home to say the food was disgusting was putting it nicely.There was 0 cares given with the making of our order.Fries were cold and unseasoned after I asked multiple times for cajon which I can look past.Nuggets were hot but burnt which I could've also looked past.But the burgers omg let's just say whoever was cooking maybe needs to be moved to being a cashier.It had enough ketchup and mayo on it to make me literally gag (more condiments than meat), it was slapped together on some of the soggiest bread I've ever had the displeasure of having.I'm not one to complain at any restaurant but this was seriously bad enough it wasn't edible.I just got off a 12 hr shift and got home so $27 worth of food went straight in the trash because I'm too tired to drive the 18 mins back up there then home.It'll be a good while before I visit this cookout again.Definitely check your food before leave.
Owner response
Hello, Thanks for visiting one of our locations recently.We are sorry your experience was less than satisfying.If you would like to speak about your experience further, please give us a call at 1-866-547-0011.We would love to hear from you and make it up to you.Sincerely, Cook Out Corporate
I called cooperate.Usually I love the food.Order taker was rude and my burger was 1/3 of the bun.Fries were hot but inside were cold.Cheese burger was watery.
Owner response
Hello, Thanks for visiting one of our locations recently.We are sorry your experience was less than satisfying.If you would like to speak about your experience further, please give us a call at 1-866-547-0011.We would love to hear from you and make it up to you.Sincerely, Cook Out Corporate
Don't waste your money going here they used to be great and have gone so far down hill it's not funny I waited 30 minutes at the window to get my order and was shorted on everything
Owner response
Hello, Thanks for visiting one of our locations recently.We are sorry your experience was less than satisfying.If you would like to speak about your experience further, please give us a call at 1-866-547-0011.We would love to hear from you and make it up to you.Sincerely, Cook Out Corporate
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