Church's Texas Chicken

I was in the drive-through about to order and I was greeted.
I couldn’t understand what they were saying.Then after sitting there for a couple of minutes I started to say hello hello and then somebody yelled at me through the intercom and said drive around, sir.
I told him I’m not a sir I’m a ma’am and I didn’t understand what you were saying I was trying to get clarification so I went on the inside..
So the person with the headphones on, I guess he’s a manager.
He was so rude and unprofessional even to Churches employees because they’re not his employees, they work for churches, but the tone that he was using towards them and me was HORRIBLE😡 he shouldn’t even be a manager.
He needs to learn common courtesy towards others.
Just because you’re in charge doesn’t give you the right to belittle others.
His name is Mike.
I heard him tell another person his name while they were in the drive-through while I was on the inside getting my food.
He didn’t assist me when I came inside.
A young lady by the name of Amber assisted me and she was wonderful.
I really appreciated her as well as a couple of the other ladies that were there.
They were nice one young lady walk from the back and asked me had I been helped.
The only one that was , being rude to others was mike…dictating to everyone else walking around with fake long fingernails on serving food 😡

they were out of many items that i ordered online and they DID NOT REFUND my money, the corporate office number doesn’t work either ! i would never eat here again.
the manager was careless and rude ..
$15 worth of missing food , no refund, chicken was overly cooked she did not try to resolve the situation, she walked away, it doesn’t matter how nice and respectful you are the manager has a terrible attitude.
i will contact corporate one way or another.
i use to come here all the time.
i have no idea what went wrong

Me and my family went through drive through to place our order.
We were like 3rd in line.
What I disliked was their speaker was out so you couldn't order until you get to the window, so their was an entirely long wait 15 to 20min.
What I liked is that the chicken was fresh and hot, very good.
What I disliked is when the worker passed our food out the window we asked for ketchup and she said they already have stuff in the bag....we left the window thinking that she put ketchup in the bag.
This woman put hot sauce and honey.
Not what we wanted❗