Chipotle Mexican Grill

this chipotle is by for one of the worst I’ve ever been to and I’ve visit plenty of times but yesterday was the last draw for me.
I will not be ever going back.
The stork walking in the door is very unpleasing.
Very disgusting floors.
Tables are nasty.
It looks like they only clean up during the morning shift such a high turnover.
Every time I go is always a completely new staff.
They need new management! Asap The food was dried out, wasn’t refilled.
the proportions was for our two-year-old.
it’s no way that I’m paying $20.07 in the proportions wasn’t even the right proportions even though I ended up leaving and not getting anything It was more than enough staff to be able to operate that young lady that waited on me was cooking food making food not changing her gloves couldn’t answer any of the questions that I the Manager seem to be very young unapologetic from the front door to the back of the kitchen disgusting that place needs to be shut down immediately and cleaned out the grills.
Disgusting the countertop disgusting the glass over-the-counter glass nasty….
I went there at roughly about 4:30 in the afternoon ultimately not getting anything…..
ended up visiting a location in Pasadena about 9pm everything was still fresh.
My food was way cheaper store was very clean for it to be the end of the night.
It looks like they cleaned up throughout! As they should maybe this manager needs to go get some training from the Manager and Pasadena.

Owner response

Stopped by this location with the intent on eating at the restaurant but decided after seeing how incredibly filthy all of the tables and seating areas were, we would just get our food to go.
Apart from most ingredients being unavailable and the employees outright refusing to re-stock them we were able to order our meals at a snails pace (there was only 1 employee working the line, 2 on the register and about 6 of them filling online orders).
Unfortunately after reading the reviews, all of this seems to be the norm for this location.
Such a disgrace.

On 03/23/2024 my wife and I went to this establishment to eat dinner.
A few minutes into eating our meals my wife found several bugs in her bowl.
I immediately went to tell the manager.
He gave us a partial refund.
He also offered to remake our bowl.
After I notified him he was still giving other patrons in the restaurant food and he didn’t change out the containers.
On top of all of this every single table was dirty.
I don’t recommend this location!

Owner response