Mexican restaurant, Caterer, Fast food restaurant
Food & drink
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By owner
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Menu 1
I honestly don't know where to begin.First of all, the parking is horrendous. People stealing spots from others, I had to park about 6 businesses down.Fine, it was nice out. Next was the line, out the door, again fine must be a reason.Get to the counter, extremely rude and acted like they couldn't hear anything I said. I'm not sure how "steak" is hard to understand but whatever. Also, some of the steak was so fatty and tough i had to spit it out.I had been warned about the quality of the steak there but i didn't listen.I go to pay, $17 for a meal for myself. Fine, I just want to be done.Apparently my card didn't go thru? And a worker came running after me yelling.Swiped card 4 more times before working. Still not sure if I was charged 4 times.Wasn't given a receipt.No seats available without a back to the chair.Yeah no thanks not comfortable.Go to fill my drink with Sprite and it tastes like seltzer water.Tell an employee who is too busy.I certainly wouldn't have paid for a drink if it tasted like crap. Oh, and barely made it home before getting "sick" . What an absolute horrible experience.Thank you for reminding me how awful this location actually is.
Owner response
We would like the opportunity to follow up on this as soon as possible.Please contact us directly: https://www.chipotle.com/contact-us -Scott
They didn’t have fajita veggies and they refused to sub me for Queso and charged me.The food was literally taste less and I regret coming and spending $40 of 4 bowls! I will highly not recommend coming here!! They didn’t even have guac or salsa!
The staff was really friendly and food tasted fresh and good! Seeing the other reviews they either stepped up their game or I came when the good staff was in.Will definitely be back! We came in at 6pm Sat November 18th so if management is reading tell your staff that was on that night to keep up the good work!
American restaurant
2290 W Galena Blvd, Aurora, IL 60506, United States
Mexican restaurant
222 W Galena Blvd UNIT 102, Aurora, IL 60506, United States