Chipotle Mexican Grill

I have never given a one star review.
I dislike writing negative reviews and for anyone that has read my other reviews you know I always wait and go back to a restaurant several times before posting a negative review.
With this one I just do not get it at all.
Every time I have been here the kitchen and seating area has been dirty.
Lots of the food options are empty or barely any left / old looking.
This past time the two employees that helped me did not even speak to me.
They just looked at me and waited for me to tell them what I wanted.
The lettuce was soaked in water.
It was dripping with water when it was put in my bowl.
There were several options out of food(see pics).
The employees attitude was as if they were annoyed and did not want to be there.
My food was made terrible and it was so soggy It was terrible.
This is not the first time this has happened.
I have been here many times over several years and have had similar experiences every-time.
Other Chipotles I have been to are not like this.
I have never even had a bad experience at another location.
Very unfortunate.

Owner response

This is (in my humble opinion) perhaps the worst Chipotle location I’ve ever been too, and also perhaps, the worst restaurant in Mayfaire as of 2024.
Every single time me and my fiancee come here, there is some sort of horrible array of failures that are honestly hilarious.
Today they: didn’t give me one of my sides, the Sprite and lemonade were flat and water, literally a teaspoon of guacamole, out of half the menu including LETTUCE, wouldn’t let us use our chipotle rewards we earned without a purchase even though we had just made one and also offered to buy a side tortilla, but the purchase amount was too small, no ordering a quesadilla unless it’s a mobile order.
ALAS, it gets so much worse.
The last time we had a bug in our food from what seemed like improper lettuce washing, the guac had rock solid pieces of avocado comprising the majority of it and almost definitely zero salt whatsoever.
We were also charged for something we didn’t order and spent 50$ for two bowls and two sides of chips.
Every time we come something is terrible and the staff doesn’t come off EVER as want to fix the problems.
I’m only giving it 2 stars to fill out the line graph at the bottom so it adds more bulk to the lower section visually.
Literally please hire more people and keep them on so they learn the skill of working here, because this is an extremely busy location in a popular area of town.
Hope it improves and that I helped it.
Thank you!

Owner response

Typically love chipotle but lately it’s been blah at best.
Chips were super stale, and the dining area looked like someone had strewn rice everywhere and just left it.
I’m far from a germaphobe but it was gross

Owner response