Chipotle Mexican Grill

I’ve never written a one star review.
This deserves one. Quite frankly, after multiple frustratingly poor and disappointing experiences at this location, I hope management makes a change. The staff here is ANYTHING but friendly.
As soon as you walk in it’s as if they would rather you be gone.
I’m a friendly person and easy to get along with however ive gotten attitude multiple times from staff for small things. On my most recent visit i accidentally scanned my free drink QR code before I could and the cashier let me know very clearly that I was wrong and that I had not told her before that I was going to scan a drink.
I apologized and paid.
(There are no instructions on the app) The time before last the girl who was putting our food together was doing half portions (I mean 4 small pieces of chicken in a little plastic cup) and calling it a full serving.
I asked if she could add some more kindly and she added another 3 pieces begrudgingly.
As we are checking our there was what I can only assume as another employee off duty who was hanging out standing around where you pay which was obstructing customers and he was getting free food while the rest of us who paid were having a difficult time getting anyone to man the cashier long enough (they were distracted by the off duty employee) to pay and eat our food! As we are waiting for someone to collect me and my wife’s payment the system shut down! The staff told us we had to wait to pay before we could eat.
Meanwhile our food is getting cold and the off duty staff is still receiving free food as we wait. All in all the SERVICE here (with the exception of a few kind souls who I truly pity and who really do work hard) is completely lacking in anything worth mention, underperforming in every way, and devoid of any of the important qualities that a successful or even passable business/restaurant needs to do good business. Lest management thinks this does not directly involve them… I assure you that sales will, and probably already have, fallen due to the afore mentioned issues. I hope for the best to those who work here and are truly hard workers.
You deserve better. P.S. The place is trashed.

Owner response

So just upon entering this location there is loud music as if you were at a dance club.
Then the menu has been removed as you can see through the glass.
The staff is very rude, in fact if I was the manager I would call in a different crew and fire everyone that is here working.
They are lazy and not following food serve protocol.
Told staff about the ice machine is out of ice and nothing was done about it so no drinks.
Told them not to put the old rice in with the fresh because it looked like it has been out since they opened and it was done any way.
I called the state health department and asked for a state audit unannounced so the state can see the same.
I wish I could give this place a lower rating than one star because unlike the other locations this location deserves-100 starts in fact it is so low there is NO Sears Tower rating.

Owner response

Horrible wait but nice people.
The place was really dirty.
The food was favor less.
Most items were out of stock.
I wouldn’t recommend this location at all.
NO lemonades or ice.
DO NOT WASTE YOUR MONEY HERE.
Go to Turkey Creek location.