Chipotle Mexican Grill

I should start by saying that I really enjoy the food at chipotle.
Usually, it’s pretty consistent and delicious.
But what I’ve noticed lately is that regardless of which chipotle I go to the service is atrocious and the dining space is always quite untidy.
my experience at Wethersfield was a bit amusing.
I had ordered ahead online thinking that would save me time during the lunch rush, and when I pulled up, the line was out the door.
However, I waited almost a halfhour for my order.
While I stood there, I watched the woman prepping to-go orders have a meltdown and threatened to quit that it was just too much for her.
Another staff member came over to help her and he was able to keep his cool.
Eventually, a second woman came over and helped, and started engaging with the handful of people waiting for their orders to prioritize who have been waiting the longest., Which was the right thing to do.
It seems that in general, they are struggling with staffing and that there’s just not enough people to do the work which trickles down throughout the entire Restaurant: tables dirty, food on the floor, no utensils, long wait for orders.

Owner response

I was trying to get home from a road trip and was tired of eating fast food.
I needed a vegetable.
But also, didn’t want to actually stop and eat food or find a grocery store.
The people working here were ever so helpful and accommodating to my weird requests and enjoyable to talk to! The guy making the food even got me fresh lettuce when I explained I basically just wanted a bowl of lettuce with a side of chicken.
The cashier wanted to make sure I didn’t get overcharged for my non-salad.
Was the food better than any other Chipotle? No.
It was not.
But the service was top notch.

This branch has really gone downhill.
Don't normally leave negative reviews, and I keep hoping it'll improve, but after my most recent visit, I've given up hope.
Portions continue to get smaller, rice is pretty flavorless and at times it tastes burnt.
You get more sour cream than anything, they skimp on the guac even though you're paying extra, you get about half the meat than you get at other locations, and the lemonade is just foggy water at some points during the day.
Would recommend driving to a different location, don't waste your money on this disappointment.

Owner response