Chipotle Mexican Grill

Got 2 of the same exact burritos with steak 1 was fine and then I get to the 2nd, took 2 bites and guess what?!?!?!??! no meat just everything else!!!!!! It was an hour before close so I guess they ran out meat and didn't want to make any more, so they just left out without telling me and letting me know so I could've at least gotten store credit or something.

My wife went here to buy food for us for dinner.
I love Chipotle, but my wife's food was such a waste of money.
Why didn't you put more meat on it if you gave me this much rice? And why are you charging us so much money for food that would barely fill up a toddler, much less a grown adult? Also, my wife said that the employees' attitudes were very rude.
They were constantly interrupting my wife and our other two friends and rushing through their orders as if they were about to lock the doors, my friend was equally as frustrated as my wife at the way they treated the three of them.
It was two younger girls who worked tonight (1/31) at 9:40 p.m.
They were being lazy and didn't want to care about the customers, they just wanted to sit around and not work for the last 30 minutes of their shift.
If that's your attitude then go get a different job, don't work in the service industry.
You can see for yourself how terrible the food is. I understand that it was late at night.
But the restaurant does not close until 10pm, and my wife came in with our two friends to grab food to-go because they finished their work late.
They weren't trying to sit down and make the workers stay late, so why did the workers have an attitude about my wife and our two friends stopping by to buy some food quickly.
You don't need to punish your customers just because you are upset that you were scheduled to close.
If they came in 5 minutes before you closed, I could understand your frustration, but being rude and giving the customer barely anything in their food because they came in 20 minutes before you closed for a TO-GO ORDER is unreasonable. To anyone else who might be planning to stop here to grab some food, don't waste your time here.
You'll find much more polite service and bigger food portions at other late-night restaurants in the area (try Hawaiian Bros just down the highway, who are open until 11pm and are ALWAYS polite.)

thought i’d risk it.
chicken was marinated in hellfire.
peppers were tasteless.
white rice tasted like the rice i made in the microwave when i was 7.
guac had a texture similar to window glazing oozing from the tube on a 120* day.
the young lady greeting me said ‘i don kno what in it’ when i pointed to the 3’x3’ sign above her head of a lovely chicken carbonara.
my Spanish is a little rusty, but I think carbonara translates to ‘you better stop and buy an extra dozen rolls of toilet paper on the way home’.
Gross.

Owner response