Chipotle Mexican Grill

A Chipotle in Cape Coral - A good choice for a meal This chain was founded in July 1993 in Colorado and has grown to where there are now 3300+ Chipotle restaurants in the US as of Dec 2023 and 222 of them are in Florida.
This particular restaurant is located on the northeast side of Del Prado Blvd near the intersection of that road and Veteran’s Memorial Parkway in building shared with a few other businesses to include a Starbucks..
Del Prado is a busy road so getting to and from this location can be a little challenging.
Like all the Chipotle restaurants, this site sports the signature menu of bowls, tacos, and burritos made in front of the customer.
This location has parking on at least 2 sides of the restaurant and is adjacent to a larger parking area.
You order at the counter and follow your food to the register where you pay.
I, personally like their chicken bowls but I am not a fan of their chips.
The prices are reasonable, the food is excellent, and the staff is friendly.
The restaurant was clean with their high and low metal tables for eating your food inside.
Overall, this is an excellent place to get a good meal in the area.
Enjoy.

Owner response

Great chipotle but I was recently told that I had to pay extra to get extra cheese.
I was completely caught off guard as this has never been the policy.

If you want to wait around in a huge line with little to show for it this is the perfect place.
I manage and honestly hate doing reviews like this because I know the effect it can have.
But this has to be one of the absolute worst chipotle’s I’ve been to.
Let me say it wasn’t always like this.
I had someone wrap my burrito wrong which she habitually does.
That’s not the issue I could have accepted that.
the issue is I’m not having the food splattered all over my clothes so i asked for a second wrap because I could see the bottom was falling apart she literally huffed in my face and threw a mini fit this is after I’ve been waiting 15 minutes for a burrito I’m genuinely upset about this experience.
There is no excuse for that type of customer treatment especially when I’m a regular.
I had to walk out and regroup because I’m a peaceful person and when I’m upset I don’t like to cause waves.
But wow.
The level of disrespect and lack of care that shows for your customers is astounding.
I can promise I won’t be back after that.
I’m so disgusted with how terrible the customer service has become.
The one saving grace was this lovely lady that made my burrito the second time she was the only positive.
Do Better.
Good customer service is what brings people back.
And keeps you in good graces with the community.
Remember that.

Owner response