Chipotle Mexican Grill

Ordered 3 bowls and the portions were so small. I tried calling but that only lead to an email link which lead to a complaint link that effectively told me that they would get back to me. I can really eat that for dinner. Real garbage service. Spent a total of $86. What a rip off.

Owner response

I am very disappointed with the service of this store.
I order two steak bowls and Chips & Guac.
After I arrived home, I realized that they only gave me one bowl with sour cream, but not the other.
Also they did not give the Guac, only the chips.
Then why do you charge me the fee? Maybe they want me to dip my ketchup? Then the first time I called the location number, the staff picked up the phone and was very rude to hang up the phone without explaining the solution!! I called second time, the staff asked the manager to help me, and the manager said I have to go back to pick the Guac, there is not refund for my Guac.
Excuse me? My home is 30 minutes away.
Why should I waste my gas and 1 hour going back to your location to just get Guac, and because of your mistake.
Can't I just ask for my money back only for the Guac? I did not even ask for full refund. It is strongly recommended that the Chipotle trains employees on their service attitude before they take up their posts.

I’ve tried this location 3 different times.
Every time, the restaurant was filthy.
Counters dirty, tables and floors dirty, flies all over the drink area where the spoons area.
The workers were in the open just eating, drinking and showing each other their instagrams, complaining about it being busy.
I can get passed all that… BUT the beef in my salad was WAY undercooked.
My husband’s burrito looked mishandled.
I will never return to this location.
Seemed as if no management is even present

Owner response