Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 8700 NE Flintlock Rd, Kansas City, Missouri, 64157, US
Telephone: (816) 415-2801
Price range: $
Rating: 3.20

Mexican restaurant, Caterer, Fast food restaurant

Location: 8700 NE Flintlock Rd, Kansas City, MO 64157, United States
Located in: Shoppes at Shoal Creek
Phone: (816) 415-2801
Price: $

Opening hours

Sunday: 10:45 am-11 pm
Monday: 10:45 am-11 pm
Tuesday: 10:45 am-11 pm
Wednesday: 10:45 am-11 pm
Thursday: 10:45 am-11 pm
Friday: 10:45 am-11 pm
Saturday: 10:45 am-11 pm

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Reviews

Just not worth it and no wonder it was not busy.
Ordered online 4 bowls all with double meat (which is an extra $6, bowls become $18+ each).
The bowls were all rice.
2 bowls actually had both meats ordered but was so little it would not be considered double meat by anyone.
The other 2 bowls, which were each also supposed to come with 2 kinds of meats, only came with a small amount of 1 meat.
HUGE disappointment and we live about 40 minutes away.
Will not be back.

Owner response

Thanks for sharing your feedback.
Reach out to us here: https://www.chipotle.com/contact-us so we can help.

The line wraps around the dining room during peak times.
They keep all mobile orders behind the register, so you have to squeeze past a bunch of customers in a narrow walkway to eventually, maybe, be assisted by the cashier who is already doing 2 other jobs to hand you the food you've already paid for.
The food is fine (assuming you get it all) but actually getting it is a generally annoying process. For reference: 6:40p on a Thursday.
32 people in line, one seated table, and a 6 minute wait to get my mobile order because the cashier had to bag the food, ring up line customers, AND distribute pickup orders.

Owner response

If you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us -Sheldon

This location used to be good.
Two of us ate here on many occasions and it was delicious.
Something has changed recently.
Tonight we ordered double meat, because they have been skimping on the meat for the last couple months.
The entire "double meat” fit on one chip.
The other day, I ordered a quesadilla and it was flat with hardly any meat.
I’ve tried to contact chipotle online service and they disconnected before I could place my request and offered a “BOGO” coupon only.
We paid >$10 for extra meat (for both) and got less than a typical normal order at any other location.
Terrible quality and terrible service.

Owner response

We can use this one: Thanks for sharing your feedback.
Reach out to us here: https://www.chipotle.com/contact-us so we can help.