Chili's Grill & Bar

Quick lunch.
Loved the 3 for $10 and the upgrade to the 3 dips.
Everything was delicious and prepared correctly.
It took a minute for the sever to come and start our order.
After that the service was fine.
The white queso was my favorite.
My husband liked the guacamole the best.
Bonus the fries were delicious dipped in the white queso.
Plenty of parking.
Kid friendly

Owner response

Food tasted alright.
Had a newer server who made a few errors, but my friends and I are not too upset about that cause everyone learns.
What this rating is for is when my friend group and I wanted to get separate checks we were told that it could only be split evenly 4 ways instead of having each of what we ordered on our own checks like any other restaurant.
They initiated the split, and that voided out some coupons one of us was trying to use.
We were told the split could not be undone, which is understandable.
We know technology sometimes doesn't undo something it just did because of the system.
But why not comp the check and resubmit the order on 4 separate orders?? It's a pretty simple solution that most places do first.
We asked for the manager when we saw they didn't take off some incorrect items, and he never apologized for the inconvenience and seemed super annoyed that we weren't happy.
That is honestly the worst part.
Very least, he could say is sorry.
He redid the check, and we paid, but what a terrible ending to the experience.

Owner response

If I could rate this zero stars I would.
Our food got mixed up multiple times, wrong orders came out, wrong drinks.
Horrible attitudes when we asked for corrections.
At the end we asked to split the check and they “could not”.
On the check, they charged us for things that never came out from the kitchen.
We had to ask for a correction on the check four different times, and the manager acted like it was our fault.
He never apologized for the mistakes and acted like we were the nuisance, even though we are paying to eat at this establishment.
I have never had an experience like this at any restaurant in my entire life.
To end it all, we were trying to do the math to pay the person back in our party that paid the whole bill, and the waiter acted annoyed and were rushing us.
Horrible restaurant experience, completely ridiculous and crazy.

Owner response