Chili's Grill & Bar

I rarely take time for reviews but this time it deserves one.
First, our hostess sat us right away.
Second our server Diego was on point.
From his quick introduction to our order, and his generosity for a misunderstanding we had with our order.
He had our drinks refilled before it got too low, provided us all around excellent customer service.
He is definitely one a manager wants on their team.
We love Chilli's and visit often.
After our last visit and last server, we we're very hesitant to go back.
Thankfully Diego helped restore our love for Chilli's and reminded us why we visit often 🙂.
Thank you for going above and beyond and making our outing a pleasant one.

Owner response

I love Chilis .
But I will never visit this location again.
The hostess that sat us was great , super friendly and our waiter was friendly enough. Food was cold and not even seasoned .
The only thing season was my broccoli.
The fries were stale and cold and clearly cooked in old oil .
Or maybe just sitting out. My sisters fajita plate wasn’t sizzling when it came out , her plate was like warm , and again not even seasoned.
My friends sandwich was barely warm .
And her soup was cold.
We got our food before we got our silverware.
And then we’re told silverware was still being wrapped. The manager comped our food so we didn’t have to pay for it but he didn’t seem to thrilled about it .
Nor did he really give good customer service. Anyways - I’d avoid this location.

Walked in & wasn't greeted by the server on her phone she made eye contact and continued on her phone.
A male dressed in blue then sat us down & the server that came to our table was the server that was on her phone, her name on her apron was Sabrina.
There were flys buzzing around which didn't seem like the best thing to have in a "clean" restaurant.
When my trio appetizer arrived I opened my silverware and the fork was as if it wasn't even washed just placed in the paper packaging for the next guest to use.
Once I received a fresh set of silverware I was underwhelmed by the food the egg rolls tasted as if they were fresh from the microwave, the mozzarella sticks were simply okay and the Nashville chicken was actually crispy and fresh.
My husband had the shrimp pasta which he also disliked.
Overall save your money and don't visit unless you want frozen food with a side of buzzing flies and dirty dishes.

Owner response