Chick-fil-A

🐔 Located off of Altamesa Blvd and McCart Ave in Fort Worth, this Chick-Fil-A provides great chicken to the community and is a hot spot for those coming off of I-35 and I-20.
That being said, lots of foot traffic means a busy location, which, when understaffed, causes a long wait. Food: No complaints on the food here.
Chicken and fries were hot and crispy.
The salad greens were fresh.
The sweet tea was sweet, just how we like it.
They did not skimp on sauces and condiments.
We ordered the Cobb Salad, the Kid's Meal with 5 nuggets and fries, and the 8 Count nugget meal. Service: As mentioned, this place receives plenty of foot traffic.
When we visited, there was only one person taking orders inside, while the rest helped in the back, at the drive-thru, or delivering to pick-up orders outside.
I wouldn't have had an issue if it was only a couple people inside waiting, but there were several people who were waiting and making remarks.
This is not a knock on the staff members - they were polite, kind, and doing their best to be quick while also keeping up the CFA image of hospitality - but I do think the management could've done better to manage the staff. I also had an encounter with the manager or shift lead.
When I was going for a refill at the counter, she stood and watched while I waited to be seen.
When one of the delivery couriers came inside, he greeted me and filled up my drink.
I just don't see why she couldn't have offered to refill it herself as she had seen me waiting and was not doing anything else other than standing there.
This was not consistent with my other experiences at CFA. Atmosphere: Family-friendly environment.
Staff is kind and friendly.

Service received tonight through the drive-thru was not friendly or very welcoming.
My order was incorrectly made.
Once remade, the presentation of my Cobb salad looked as if the cook was mad they had to make it.
I had nothing but a bowl full of lettuce.
I returned my order for a refund and went elsewhere.

It's a hit or miss sometimes when coming here.
I usually order on the app, and even though I say I'm here, my food usually takes longer to come out than the expected time on the app.
This time I literally waited and watched 3 people be serviced before me, and I was the second person in waiting while the two after me were greeted before I was even asked a question, I was in the pick-up line.
Thankfully a gentlemen restocking asked if I had been helped and he did his best to fulfill my order in the middle of his task.
I don't know if the drive thru or curbside would be quicker, but for the drive to get here, I have a few other locations that are more attentive and organized than here.