Chick-fil-A

Inez took my order and was so sweet.
I wanted to leave a review to recognize her and her hospitality.
I know a lot of food workers aren’t recognized or treated the best being I worked at Starbucks prior.
I just wanted to share that she was delightful and very kindhearted.
She was attentive and informative even though there was a lunch rush.
I hope they recognize that she is a very important asset to a team.

Went through the drive-thru a couple days ago, didn’t have time to post the review until now. The first person who took our order was so nice! I dont remember their name but they were the sweetest (hence the two stars.
without him I would've given a zero.) However, the person by the menu board who took our payment was borderline disrespectful.
I believe their name was Luci.
Very short attitude and looked annoyed to be there.
Food was unsatisfactory.
Fries were cold and mushy, nuggets had chewy/fatty bits, and very obvious sign of cross-contamination in the mac and cheese (picture attatched).
I took a bite out of the mac and cheese and it tasted disgustingly overly salted and was chewy as if it was meat.
Ive had their grilled nuggets and it tasted very similar to this.
All of my drink cups came with the lids not fully on and spilt in my car.

Chick-fil-a as you know is a Christian based and family owned fast food restaurant.
They focus a majority of their menu on chicken hence the name of their place.
They are actually known to be closed Sundays because they save that for religious purposes.
They also try to stay community based rather than corporate based.
This Chic-fil-a is located on Mendocino Avenue right across the street from the Santa Rosa community college as well as Santa Rosa high school so the crowd tends to be a lot of the youth or younger adults. I used to absolutely love their chicken nuggets and waffle fries there.
They cooked the chicken well and the waffle fries were crunchy yet soft at the same time.
And don’t even get me started on the choices of sauces they have! Even still, I love how many options there are. Now, this last time I went I can compliment the workers.
I loved how giving the workers were that evening.
Very nice and polite.
Continue making your team like this! It definitely helps.
As for the food I had the chick-fil-A Deluxe sandwich and the chicken was not as crunchy as expected.
It was actually quite soft.
I also ordered waffle fries and they tasted stale.
I ended up liking their chicken noodle soup better than the rest of it.
My guest had ordered the chic-fil-A Cool Wrap and it was basically a wrap from the corner grocery store.
I don’t know if it’s just this specific one in this city.
Either way this time, the place nor the food impressed me. To my Sonoma county people I was personally underwhelmed and I wouldn’t come here again.
There are better fast food restaurants with good prices.