Chick-fil-A

Lately, it’s been a consistent MISS at this location.
I seldom get what I ask for with my order.
It’s like playing “press your luck” at times. Today(3/6), I asked the attendant to add my creamers in my coffee which they didn’t do even though, we had to pull up and wait for our order.
My coffee was filled probably about halfway.
😳 Not sure what happened there.
The drive thru is a maze, but effective and efficient.
If you are trying to park and eat inside? Good luck!!! 🍀 Parking is very limited.

I'm writing to express my utmost disgust regarding an abysmal experience that took place at Chick fil - A establishment located at 11558 Bandera Rd, San Antonio, TX 78250, on the 6th of September, 2023. To begin with, I navigated your drive through service and placed my order with a young lady who seemed more engrossed in her personal distractions than in executing her professional duty.
Despite my prevailing intuition that this might undermine my experience, I chose to suspend judgement.
Unfortunately, my act of faith resulted in an incorrect order and a sandwich that was as cold as the response I received when I sought for rectification. Upon receipt of this shoddy service, I attempted to contact the location twice with the hope of speaking to the manager, to no avail.
Braving my nagging dissatisfaction, I persisted and returned to the drive-thru, hoping to resolve the matter with the distracted young lady who had initially attended to me.
Not only did I not receive an apology for the initial mistake, but I was also met with an appalling display of indifference as she continued to engage with her girlfriend/co-worker. Upon her advice, I took my grievances to the window, recounting my ordeal to a gentleman who assured me that a correction would be promptly made.
However, what I received in return was another serving of disappointment.
The chicken was cold; the cheese an unmelted mass; the bacon, frigidly cold; and guess what, there was a grand total of one lonely pickle, despite a specific request for more. With mounting frustration, I exited your premises only to give the restaurant another ring, leaving a message for the ever elusive manager.
As I pen down this letter, I am yet to receive any form of acknowledgment or resolution from your end. I'm not just sharing my experience for catharsis, but I am demanding answers.
What sort of business conduct is this? Are your customers not deserving of basic respect, or at least the decency of warm food? Can measures be put in place to ensure employee attentiveness to customers, and if already existing why weren't they put into practice? I do not regard the lack of response from your side as a sign of negligence.
If anything, it solidifies my conviction that my grievances have substance, and demand immediate action on your part.

As always, Chick-fil-A is so good.
The food: amazing.
The service: amazing.
The smell: amazing.
The staff were especially nice.
Karla was the wonderful woman who took our order.
She was so sweet and friendly and it really made our night cause we weren't having the best night : (.
Very nice location with very nice people. We also got a free brownie with the rewards!!!