Chick-fil-A

My wife and I visited this location for breakfast the other day.
Chic- Fil-A is always a pleasant experience.
The food was super fresh.
The service was exceptional.
Speed of service was bar none the best around.
All around a wonderful experience.

I never thought I would be writing a low review on Chic fil a.
After all, I have never had any issues with the different locations I have visited.
Until, this visit at the Skibbo Square location in Fayetteville NC.
I went with my husband and ordered lunch.
A few minutes later our food was delivered to table.
I took a bite and immediately tasted the food was cold.
A slice of cold cheese was placed on top of the cold chicken, and fries were not fresh.
Allie came to the table to retrieve the number tab and I explained situation.
Her response was “ next time that happens, bring it back and we will make a new one”.
My husband took it and when he handed fries was told “only chicken”.
Within and less than a minute later Jose delivers a sandwich ( the new they said they would make me).
I asked if they had just made it, he replied “yes, it was just made.” Sure enough it was cold meat and cold cheese on top.
I went to ask for manager and met Maddie.
Explained situation.
Told her I was told a fresh sandwich would be made.
Said you made me a fresh sandwich and her answer was.
“ yes, my staff makes them really fast”.
I showed new sandwich to show her, and asked “since you can make so fast then please make me one where I can see it.
Her answer was “no.
I already replaced it.
I won’t again.
You can call Care line.
Yes.
That’s the answer given to me by the manager!! The lack of professionalism and care over this, blew my mind.
I immediately left.
I will never again step inside that location.
I sincerely hope Operator Cody Hopper is made aware of how his store is being ran.
The Manager needs to be retrained in customer service and to think it wasn’t busy.
I hate to think how they handle issues on busy days.
Extremely disappointed.

Do you like waiting 15 minutes for a soda after the app has it labeled as being brought out to you, if so this is the place for you.
How about 15 minutes for an ice cream cone while standing in the store?? I wish I was exaggerating on the wait time.
I know I’m one person but I will not be wasting my time or money at this store going forward.