Chelino's Mexican Restaurant (6509 NW Expressway, OKC)

I would give a way higher rating, but after last night I figured I would go out of my way to leave this negative review. I enjoy this place the food is always good, however what I don’t like is that ONE waiter.
He’s this older gentleman and last night he was very rude and his service was very poor.
Not only does he constantly get orders wrong because he refuses to write down anything, he will refuse to give you a refill if you have any kind of soda.
Last night he told me to drink more water, and said, “Let me give you some more water” and poured water into my sisters half drink of coke. I had to ask an other waiter to give me a refill and god bless her kind soul she actually did the bare minimum which is doing her job.
Surprise, surprise! And yes, refills are free.
That’s exactly why they don’t want you to get refills.
🙄 Not did this waiter get my order wrong but he gave my dad a COMPLETELY different meal than what he had asked for.
My parents are very kind people and they didn’t complain, he’s lucky because I would’ve complained right to this waiters face. Now, I get mistakes trust me I do.
The problem here is that every time me and my family have come here and that man is our waiter he always, ALWAYS get someone’s food wrong.
He also REFUSES to give refills.
It’s not right. Anyway, what’s worse is that my mother complained to the manager and all he had to say was: “we are under staff 🥺…👉👈” Literally hire me LMAO I would do a WAYYY better job than that waiter and I will show you being under staff doesn’t excuse being rude and disrespectful. My mother promptly said we weren’t coming back (we are recurring customers) and the manager just said “I’m sorry” and walked away.
I know he doesn’t care and that’s okay!! ☺️ We tipped the waiter 0$ for his horrible work, I’m so happy we are never coming back so I never have to see that man again. The bathrooms are always dirty btw…. The food is good tho, I ate it all even when my order was wrong BAHA!! I usually get Beans and rice but the waiter got me rice and rice for some reason (jk I know why it’s because he can’t bother to write anything down) so here’s a picture of what I usually get and last nights meal of when he got my order wrong ❤️❤️

Very friendly staff, great service and huge portions! Well huge for the average eater.
Just right for me 😀.
My either way it was delicious.
Also love the options for the kids especially since I have a fry lover in the family. Ps Happy 35 years! Chelino's

Owner response

I want to add that this restaurant responded to my negative review to reach out to them via email and they would make this right.
I emailed them weeks ago with no response.
I just think they wanted to look on Google as a responsible business but it was just a sham.
I was not impressed with anything.
The chips tasted like they came in a big economy bag like you get at the dollar store.
Service wasn't good at all.
We were thirsty for 20 minutes before we could even flag someone down for drinks.
Also, our entrees were all disappointing.

Owner response