Charleys Cheesesteaks and Wings

July 2023: I was out late with the family, and we were hungry but tired of the same ole fast food deal.
We had seen Charley's and decided to give them a shot.
Usually, we eat at Charley's in a mall, but never in a in a free standing restaurant.
We ordered 1 steak sandwich, 1 California chicken sandwich, 1 order of boneless wings with barbecue sauce on the side, and 2 orders of fries. PROS: * Good tasting food on par with Charley's brand. * They are open late until midnight, and people know it.
The drive thru was very busy...so busy that I opted to go inside and order. * They have a lot of staff on-site working to prepare orders.
They were not as fast as I would've wanted, but then again, they were extremely busy at that time of night. CONS: * I ordered boneless wings with sauce on the side.
However, my order came with sauce all over them.
My daughter doesn't like excessive amounts of sauce, so I ended up swapping meals with her. SUMMARY: My first experience at this location was decent.
I will return if I have a craving at night.

I placed a DoorDash order on 4/22.
I ordered 4 combos totaling $72.30.
When I received my order, it was missing one order of fries and a drink.
I called the restaurant to report this.
I spoke with a young lady by the name of Ebony.
At first, she tried to argue that she put everything in the bag.
When she realized her mistake, she then asked if I could come to the store and get the missing items.
Ummmmm if I could do that….WHY would I have ordered via DoorDash in the first place?!!!?!! She then said “Well circle the missing items on your receipt and when you’re out this way you can stop in and get them”…….SERIOUSLY??!!! This is the best solution your franchise could come up with??!!! This is sad and a very poor excuse of “service”!! Trust….i will NEVER patronize Charley’s EVER AGAIN!

Worst Philly cheesesteak ever worst garlic, Parmesan wings ever barely literally barely any sauce first time trying Charlie will never order again I ordered a large Philly cheese and it looks like I got a medium or small

Owner response