Fast food restaurant, Hamburger restaurant
Food & drink
Vibe
Comfort food
Burger
French fries
By owner
Street View
Menu 1
I went this morning to try to have something to eat prior to heading to work and I had the worst experience ever.I don’t normally go and make the time to complain on anyone, but today was the day.How do you give someone such horrible service and expect me to buy the food after.No I don’t think I would want to eat the food after you gave me that horrible service, you don’t know what someone is going through or hard day is going for you to add something so horrible.It says a lot about your character.Maybe you shouldn’t work in customer service maybe you should get a work from home job ..If corporate doesn’t do something about this, I will be sending my videos that I have of the service to AV scanners and wherever else needed to be that was horrible.
Owner response
Hi Jannet, we’re sad to hear that we didn’t meet our standard of service during your visit.We'd like the chance to learn more about your experience and follow up with you.Please connect with us by copy and pasting this link into your web browser: https://carlsjr.info/3usaPms?88029679
They messed up my order, but even though I recieved the wrong thing the food was amazing.
Owner response
Thank you so much for your review, James!! We’re so happy to hear that you enjoyed your visit and hope to see you again soon.If you would like to take the time to join our My Rewards program, we can send you specials AND you earn 10 Stars for every dollar you spend with us.Thanks again and have a happy day!
Well, I went to oder my mother her favorite burger as always. I handled him 15.07 to him, and it was 3 brand new 5 dollars bills, and he proceeded to tell me the price over and over.I went to say something to him.Jason told me he didn't need a lecture. I had a nice reply for him.First Jason: Of all, you're not my child, and I don't get pay to lecture you or anyone else.Second of all, you were so rude to say "DON'T LECTURE ME" to any of customers that's retail 101 also here a quick note that money does stick together and I hope that your management goes over these simple facts.
Owner response
Hi Crystal, we're unhappy to hear that you were not pleased with your recent experience at our Lancaster restaurant.So that we may better serve you, please share more information about your visit at the link below: https://carlsjr.info/3usaPms?78696627
Restaurant
2010 W Ave J8 #101, Lancaster, CA 93536, United States
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2072 W Ave J, Lancaster, CA 93536, United States