BurgerFi

Name: BurgerFi
Address: 12601 Miramar Pkwy, Miramar, Florida, 33027, US
Telephone: (754) 270-5710
Price range: $$
Rating: 4.40

Hamburger restaurant, American restaurant, Fast food restaurant, Hot dog restaurant, Lunch restaurant, Takeout restaurant, Restaurant

Contact Info

Location: 12601 Miramar Pkwy, Miramar, FL 33027
Located in: Monarch Town Center
Phone: (754) 270-5710
Price range: $$

Opening hours

Monday: 11 am-10 pm
Tuesday: 11 am-10 pm
Wednesday: 11 am-10 pm
Thursday: 11 am-10 pm
Friday: 11 am-10 pm
Saturday: 11 am-10 pm
Sunday: 11 am-10 pm

Services

Food & drink

Vibe

Burger

French fries

By owner

Street View

Menus and Prices

Menu 1

Menu 2

Menu 3

Menu 4

Menu 5

Menu 6

Add Your Review

Reviews

Good grilled chicken sandwich, good service.
Can order either via kiosk or cashier.
I was the only person inside for lunch today at midday.

Bad customer service.
Employees are not doing their jobs seriously.
First of all, they missed my online order.
I had to wait 20 extra minutes passed the committed order ready time for pick up.
Secondly, they can’t make a simple order ready.
Instead of a single plain cheese burger, they gave me a bag of lettuce only to be found once I got home.
I had to drive back to the store to talk to people.
The workers don’t read and don’t care.
It’s a joke and quite laughable.
You’re going to lose business for sure.

Owner response

Vivian, we are truly sorry to hear about your recent experience.
What you’ve described is not reflective of our standards at BurgerFi.
Our goal is always to provide uncompromising food quality and excellent service.
We understand the frustration of having to wait and not receiving your correct order.
Please allow us to address this properly by sending your contact information and availability to guestfeedback@burgerfi.com.
Kind regards, BurgerFi Customer Care

4/26/24 As I was parking my car, I noticed the worker Nasha Martinez (not sure how to spell her first name) run to the door and lock me out of this establishment.
It was 9:30pm and the store wasn’t even closed, so I stood at the door in confusion for a few seconds before she eventually came to the door , not allowing me in to say that they ran out of everything and would not be serving me.
While she was standing at the door, I noticed the all the workers in the back were all laughing.
Will not be returning to this establishment due to this experience.

Owner response

It's concerning to hear about your experience.
We aim to offer welcoming and respectful service at all times.
Please email us at guestfeedback@burgerfi.com with your contact information and availability so we can look into this further.
Kind regards, BurgerFi Customer Care