Chick-fil-A

I hate to do this and this actually may be Uber Eat’s fault but I don’t care because a message must be delivered.
This message is that these people don’t give you sauce when you order via an app.
I bought all this food and even ordered the sauce bottles on the app but alas no sauce.
It actually highlights how unpalatable this food is without sauce and for all those reasons I am out.
No more of this deep fried nonsense if they can’t even have the decency to toss in extra sauce packets into the order.

Let me start off by saying I don't usually write reviews but the service here this morning was so bad I felt the need to.
I decided to go inside to order and noticed there wasn't anyone at the cash register as everyone was packing what seemed to be uber orders.
I stood there for an extended period and NO one acknowledge me to even say " we'll be with you in a minute, sorry for the wait" or anything, I intentionally didn't try to get anyone's attention as I wanted to see how long they were going to have me stand there.
Finally someone came over and took my order which was just a chicken biscuit, and had the worse attitude and energy as she walked up and literally said "whats your order".
I stood there for another extended period waiting and watching the staff taking and laugh in the back as well as multiple Uber drivers come in, collect their orders and leave.
I have no problem waiting 10-15 minutes for an order even tho I was the only person in the restaurant, my issue was the lack of communication and lack of a sense of urgency from the staff.
I have a lot of options when deciding what restaurant I wanted to give my business to and I usually go to Chick-fil-A mainly for the amazing service and the culture they are famously known for and this experience was definitely not it

This Chick-fil-A location is surprisingly never busy, which is quite unusual for the chain known for its long lines and high demand.
However, one thing that stands out is the noticeable division of labor between the employees.
Outside, only guys are working in the sun, while inside, almost all the staff are girls, except for one girl who is outside under an umbrella, seemingly more relaxed. It's hard not to feel sorry for the guys working outside in the intense Miami summer heat.
The contrast between their situation and the cooler conditions inside is stark.
While the girl outside has some shade, it's still not comparable to the comfort of air conditioning.
This imbalance in working conditions is something that definitely needs to be addressed by management. Improving the rotation of staff between indoor and outdoor duties could make a big difference.
Ensuring everyone gets a fair share of time in the more comfortable indoor environment would help alleviate the burden on those braving the heat.
This adjustment would not only improve the morale of the employees but also create a more equitable and efficient working environment.
Despite the lack of crowds, addressing these issues would enhance the overall operation of this Chick-fil-A location.