Burger King

I love this Burger King, especially Amanda.
I always have a great experience when I go.
Amanda is the best!!! .
She always has a positive attitude, never forgets to tell me to have a great day.
She is always on top of service and is quick.
She needs a raise or a promotion because she is the best employee ever! She’s so polite and her energy is always up and positive.

Terrible customer service or should I say "non customer" service.
Unfortunately my handicap mother urgently needed to use the bathroom and we decided this Burger King location would be ideal because they are often courteous to the disabled and elderly.
But when my mom using a walker asked to use the bathroom she was told that bathrooms are only for paying customers.
And then she offered to make a purchase after using the bathroom which they replied they can't allow because they have issues with homeless.
My mother then replied "Do I look homeless?" Of course they said no but still wanted her to make a purchase so I asked if I can make the purchase simultaneously while she uses the bathroom which we then had to wait for Albert to open the door manually instead of offering the code as if we are not trustworthy.
At this moment I continued the discussion with Albert and his employee about how rude and unprofessional they're being.
I was recommended next time to use Save Mart's bathroom next time because its free when purchasing something was not an issue.
Because Save Mart is a grocery store with handicap stalls that are quite a walk to the doors let alone into the bathroom it was not an option I considered.
She rudely abrupts me while I'm explaining this, to ask which drink flavor I would like.
But she walked away which manager Albert then had to get her from the back after I complained to him she asked what drink I would like and then walked away.
She was made to come back and explained why she walked away which I told her that I would like to wait until my mother got out of the bathroom since she was the one actually making the purchase.
She did and chose diet lemonade.
When we went outside GM Albert came outside to deliver a order to another customer.
On his way back in the restaurant he stops and begins arguing with us in the parking lot.
Which I explained to him how I hold Burger King to a high standard and even a high standard then their own employees because not only am I a son but I am also her caretaker and a nurse that considered Burger King a safe place for disabled and elderly to use the bathroom.
He then started explaining the reason they monitor the bathrooms is because people go in and use the bathroom and leave it messy and they have to pay someone to clean it.
I have never been told any of my patients couldn't use the bathroom because messes.
I think this was a rouge policy decision made in the moment against my elderly mother who they labeled as disabled and possibly could make a mess in the bathroom because handicaps are not able to clean up after themselves completely.
Clear discrimination.
This location also often has several issues including slow service, employees smoking weed in the parking lot on break, locked doors at 8 o'clock when they close at 10, frequently runs out of patties and even refused coupons we were sent in the mail.
Some issues here need to be addressed by someone more responsible then they have there now.
I don't want to take my patients or mother here anymore even though its the only Burger King in my community.

Today I was mistreated...I'm a handicap with the use of a walker and was denied to use the restroom due to homeless causing damage.
I have been a customer for over 30 years.
I was forced to buy a drink and then allowed to use the handicap restroom.
I did not make a mess in this restroom.
I have pins in my hip for over 45 years.
I'm disappointed and will not be returning to This location ever again.
Also they didn't even offer me a receipt.
I usually come thru drive thru to order but I needed to use use the restroom.
The general manger name is Albert is responsible for this disrespectful behavior.
We hold burger king to a high standard.
This is in my community and now I must travel to get better service.
Very sad 😢