Buffalo Wild Wings

This place is in SERIOUS need of help. I walk inside and there is absolutely no one to greet me.
After standing around for a couple of minutes, a waitress inquires about my needs.
She instructs me on where to go for a "to go" order.
But guess what...
There's NO ONE there!! After a few more minutes, I walk towards the bar and the bartender inquires about my needs to which I communicate my desire to place a to go order.
She goes in the back to get someone, who then comes to the front. I place my order. I sit.
I wait. I sit.
I wait. I sit.
I wait. Thirty minutes has gone by yet, I sit and I wait. The kitchen door swings open and I can see 5-6 people playing around. Meanwhile... I sit.
And I wait. FORTY minutes after placing my order, I FINALLY receive my food. And for the record... NO it is NOT busy inside!! I will most definitely be communicating my concerns to corporate. **Edited to add** I drove to my hotel less than 4 minutes down the street, parked and checked in, only to be met with COLD food and STALE fries. I called the store to advise the "manager" and he provided nothing but excuses for 9 minutes and 10 seconds AND advised me that I, after already being inconvenienced, needed to return the food to their store for a refund... Poor customer service, all the way around.

Owner response

Went there on 8/27 and I think our servers name was maybe Tia ( not sure but I should be close) she was absolutely AMAZING...The good was GREAT...and everything was really CLEAN!! BEST EXPERIENCE I'VE HAD IN A LONG TIME...AND MAYBE THE BEST I HAVE EVER HAD IN MACON!!

Owner response

Restaurant was almost empty, 430 so 15-30 minutes before the start of the dinner rush.
We sit down and order using the QR code as we were told.
Thought that was great so we didn’t have to wait on anyone.
25 minutes pass and no updates, nobody had come by the table, no drinks delivered, no appetizer let alone food.
Got up and waited another almost 10 minutes at the host stand for an employee so the order could just be cancelled.
They said it would be and no problem but they do take your CC info when ordering so be careful.
I guess we will see if they decide to still charge my card or cancel like they said they would.

Owner response