Buffalo Wild Wings

Came to buffalo wild wings after the NFC championship game.
There was barely anyone there and the service was slow.
Our waiter was amazing and the manager came to check on us a couple times.
But the person that brought our drinks out gave us paper cups and told us to serve the foundation drinks ourselves.
We thought that was kind of weird.
I mean it's buffalo wild wings not wing stop.
Then when they brought out the fried pickles they were all clumped together so we sent them back.
Overall not the best experience but we go back for the wings that are always good.

Owner response

Went there to watch the Superbowl by myself.
There were no seating options, and there was nobody in charge of seating, so it was really awkward funding a place to sit and order.
I found a spot in the corner, and although it wasn't a place for customers, the bartender took pity on me and allowed me to stay there.
She was very kind and placed my order.
None of the other servers even acknowledged me.
She did and made my time there great.
She kept checking in on me and made sure I got served.
The place was packed and loud.
Great Superbowl environment.
The wings were great, and I decided to order the Ultimate Nachos also.
Better make sure you're hungry because those were really big.
I couldn't finish them.

Owner response

Dear Buffalo Wild Wings Corporate: I had the honor and pleasure of meeting Skye (To go orders and phone) and the phenomenal management by the name of Jay...This was at the Pacific Commons location in Fremont, California... I have been in management and in charge of training a team...these 2 women Skye and Jay were exceptional and went above and beyond any possible expectations desired in hospitality...they were wonderful ambassadors for your company and I will now be a patron for life (and that specific location) In closing, I would like corporate to recognize them in the way of a raise..promotion or a vacation package given to them....Do not pass this golden opportunity to solidify the awesome employees/team members you have dreamed of ...Skye and Jay deserve employees of the month, a raise and some praise!! I really loved the food, but the hospitality was even better...

Owner response