Buffalo Wild Wings

Terrible service.
I ordered online, came to the restaurant like an hour later, was waiting in lobby for a good 7 minutes nobody paid attention nor helped me, had to call and say I’m literally in the lobby waiting to pick up an order, only then did they come ask name on order! Then another 8 minutes passed until I was finally given my order that I ordered 1 hour ago!! I ordered 10 wings, got home and there were only 9.
I was already running low on time and didn’t think to check the order.
Never coming here again. Should’ve gone with the regular.
Wings stop never fails me this bad. Also want to add that one of the wings had a really weird stuff, feathers on it.

Owner response

I would love to give a zero star to this location. I spoke to the manager (5 min ago) about my order not being completed.
Besides the horrible customer service, I was on hold for more than 10 just to be mistreated.
This was not a consumer’s mistake and I really hope that companies like this can take accountability for their bad service. My recommendation is: - have better pay for employees so that they can commit to their work professionally. -invest on your training. -Change your brand’s reputation so that employees can feel proud to represent you. Food is average freezer quality 👍 Don’t waste your money here, there’s better choices around! .

Owner response

Worst Buffalo wild wings.
I’ve been in Albuquerque me and my boyfriend and my brother we went this afternoon around 2 o’clock something and the server at first was nice and then she told us that we could sit anywhere and she took almost 10 minutes to come and grab our drinks and tell us that we have to place an order online and pay our bill online when I’ve been to different locations And I’ve never had to Experience this or do this unfortunately my boyfriend only had cash and $25 dollars in he’s card and we let her know and at first she got mad, but then while she was walking away, she told my boyfriend that she could take our order that it was gonna be an exception.
I don’t know what that even means but that was definitely rude and then after 10 minutes, she finally came and gave us our drinks.
We ordered an appetizer and then she left in a rush because she was the only server that I saw the whole entire time.
I was there that was working besides the manager and I did not see any other person and then we ordered 10 traditional wings and 10 boneless wings and a chicken sandwich and two side of fries and 3 drinks.
After we were done, I try to grab her attention like 2 to 3 times and she was definitely ignoring me after the fourth attention, she finally saw me and came to my table and I asked her if she could bring me a box and my bill she said OK and left.
She came back five minutes later and the bill was $69 and some change I asked her if she could charge me $60 in cash and the rest in card.
I gave her the $60 in cash and my boyfriend‘s card because he only had like around $25 on his card and she left and then she came back and I got a;notification on my phone that she charged me $22 dollars I asked her and she told me that I guess she grabbed the tip from my card when I definitely did not approve of that.
She charged me the 18% of tip without my approval.
I asked her that I wanted to speak to the manager, and she ignored me when I told her that, and then I proceeded to tell her that I wanted my receipt from what she charged me and she just walked away.
we ended up leaving because there’s no point of arguing and fighting with these people and I’d rather just take it to HR but it’s not fair that this happened to us I’ve never experienced this in any other restaurant I’ve been here in Albuquerque.
I will definitely not come back to this Buffalo wild wings because this waitress is a scammer I left.
I waited to get home.
I called the store to talk to the manager and the manager did not wanna try to get my money back or anything he just told me that I guess somebody named Josh was gonna come on Monday and I can talk to him and give him my experience.
Are you serious? What kind of manager are you and plus I wouldn’t be surprised if this waitress has done it to other customers.
Please avoid at any cost this Buffalo wild wings and go to the one in Montgomery because Its literally 10 times better and there’s no scammers there and they will definitely not do this.
I’m mad and upset and I just want answers.

Owner response