Bruegger's Bagels

Whoever decided you can't order at the counter where the menu is, is most likely someone who hasn't worked in the public arena.
Also the person making the food lately has gotten very simple orders totally wrong.
Honestly this has gone downhill and I'm wondering when it will become a cool coffee shop instead.
Dated.
No atmosphere.
Service is non-existent really.
Might as well be a gas station.
Don't bother going here unless it's a last resort.

Owner response

In anticipation of a forthcoming trip to NYC, I started looking for a local HSV spot for a good bagel sandwich.
So happy to have found these folks! These are GREAT sandwiches.
My 1st order w/ them was fine, the 2nd was slightly "less-than," but upon hearing my concerns, they made it correctly & I was very happy.
I've been back about 7 or 8 times since & each time was perfect.
👌 While these sandwiches might not be as big or over-stuffed full of ingredients as my usual Astoria, Queens bagel spots, coming here saves me a 2 hour drive & 2.5 hour flight🛩 to NYC! Besides, Bruegger's "normal" sized portions are probably better for me, in the long run.
😊

Owner response

I have tried to give this location a fair chance but it’s just not worth it to go anymore.
It used to be our favorite go to place but for about a year we’ve been going to the drive thru to order bagels (all different times and days) to see if the availability of the family favorite -everything- was better at different times or days or the selections were better, but it has now been consistently bad for several months; either an extremely limited selection or if they do have the ones you want they are poorly baked or stale:( it’s really a shame because when you’ve had a good batch it’s a great product.
The service is also mildly hostile (except once there was a young man who was super kind & looked extremely apologetic about the older employee’s attitude- hence the 3 stars, he was so nice he averaged out the others 1 stars) and the vibe gets uncomfortable with the tipping situation the way that most of the employees address it.

Owner response