Restaurant, Breakfast restaurant, Family restaurant, Fine dining restaurant, Seafood restaurant
We had the most incredible dinner here while on holiday and staying in Fisherman's Wharf.The decor was lovely and really unusual and all the staff were so welcoming and clearly passionate about where they work. The unique menu fusing fish with Indian influences was exquisite.Thank you so much Brian for your brilliant service and excellent food recommendations - we had the tuna and peppers to start, followed by the fish of the day (delicious salmon) and the shrimp curry (which was something else!).Can't recommend this place enough!
Owner response
Hi Sarah, Thank you for sharing your wonderful dining experience with us! We're delighted to hear that you enjoyed your dinner at our restaurant and found the decor to be lovely and unique.It's fantastic to know that our staff provided welcoming and passionate service throughout your visit. We're thrilled that you enjoyed our unique menu, blending fish with Indian influences, and that Brian provided excellent service and food recommendations.Your compliments will be shared with him and the rest of our team. We truly appreciate your recommendation and look forward to welcoming you back for another incredible dining experience at our restaurant. Warm regards, Tony Roumph Managing Director
We had the pleasure of having breakfast at the on-site Blue Mermaid.The staff member serving us (I would not even call him a gentleman) skipped the lady at the table for the entire meal experience - menu was given to all the men, coffee was served to the men as well.Yeah, it beats me that in 21st century, there's such under-educated service staff.Guess where my breakfast is? Look at the picture and see if you can find Waldo...To make matters worse, I asked for a cup of coffee and he managed to splash it on my blouse.I paid for the meal but I would not recommend this restaurant, especially in such a vibrant neighborhood with abundant alternate choices around.
Owner response
Hi Isabel, Thank you for taking the time to share your experience at the Blue Mermaid.We deeply regret to hear about the service issues you encountered during your breakfast visit.It is unacceptable for any guest to feel overlooked or undervalued, and the incident you described falls far below the high standards of hospitality and respect we commit to upholding.We sincerely apologize for the oversight and for any discomfort or inconvenience this caused, especially concerning the coffee spill on your blouse. We take your feedback seriously and will address this matter directly with our team to ensure that training and awareness are reinforced, emphasizing the importance of equitable and attentive service for every guest, regardless of gender.Our goal is to provide a welcoming and enjoyable dining experience for all, and it's clear we missed the mark on this occasion. Your experience does not reflect the quality of service we strive to deliver, and we understand your decision not to recommend our restaurant.While we know we cannot change the past, we would appreciate the opportunity to make amends and demonstrate our commitment to excellence should you choose to visit us again. We are truly sorry for any disappointment caused and hope to have the chance to provide you with the high-quality dining experience you should expect from the Blue Mermaid. Best regards, Tony Roumph Managing Director
What a lovely place! We stayed in the hotel and I was there morning and evenings.The wait staff is so sweet!! Warm and kind and I would go just for coffee in the morning and at one point, Martin offered to pour out the old coffee and refill it without me asking.Just kind, attentive and nice people! Good was great and comforting.Felt like a home away from home.And for a NYer that’s a high compliment 😂👍🏻
Owner response
Hi Zoe, It's heartwarming to hear that the Argonaut felt like a home away from home for you.We're especially touched by your kind words about our wait staff, and Martin in particular.It's gestures like his that truly embody the warmth and care we strive to offer each guest.Your compliment, coming from a New Yorker, is indeed high praise, and we're delighted that both our service and cuisine made your stay memorable.We look forward to welcoming you back for more heartwarming moments and exceptional service on your next visit to San Francisco. Warm regards, Tony Roumph Managing Director
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