Blaze Pizza

Avoid Blaze at all costs; their poor food quality and nasty customer service greatly disappoint! Both of my pizzas were made incorrectly.
My two pizza orders had incorrect toppings, were not made well done, were soggy, and were made using the wrong crust.
When I returned to the store, they first denied that they were made incorrectly and refused to take me seriously. Although they eventually agreed to remake the order I was treated disrespectfully by the staff.
While waiting for my order, I saw countless other mistakes made by staff and mistreatment of other customers.
I waited for over half an hour for my order to be rectified, after placing my order half an hour before I even arrived! After I got home, I realized my order was made incorrectly again! This time, the order was again made with missing and incorrect toppings.
There is clearly a lack of attention to detail with employees at the store. I called the store and was again treated with disrespect and disregard for my negative experience at Blaze.
The employee I spoke to said that he remembered me from my visit earlier, did not believe my order was made incorrectly, demanded to see evidence that my order was made incorrectly, and refused to provide a refund. I asked to speak to the General Manager of the store; however, the employee claimed that he was the manager himself.
The employee was clearly a teenager with limited work experience, as demonstrated by his language, demeanor, and overall tone. Although I am extremely dissatisfied with the quality of the food at Blaze, I am even more appalled by the customer service.
This place used to be fantastic; however, it has gone completely downhill. Do yourself a favor and go anywhere else for your next meal!

Owner response

Their 2 for $28 combo/promo is really good.
Two unlimited toping medium pizza, two snacks & soda.
Great value. The pizza taste great, ingredients are fresh and crust is thin.
They put plenty of meat & veggies on the pizza as well. Probably wouldn't recommend the normal menu as they are expensive, the deal is just too good in comparison.

Owner response

As much as I love Blaze Pizza, I find the service for online orders disappointing at this location.
They consistently take a lot of time to prepare orders and there is always an extra wait time(20-30min) for pickup.
Additionally, this time my order was wrong and mixed up with balsamic glaze poured all over the pizza, which made it hard to eat. They really need to improve their efficiency and attention to detail in handling online orders.

Owner response