A&W Restaurant

Good food, yummy cheese curds.
I ordered a good amount of food to feed 7 people I'm my family.
I got 7 Papa Combo's: burger, fries and a soda and 1 large order of cheese curds.
I was asked to pull around to the front to wait for my order.
When one of the workers brought out my food she let me know if the other specials during the week and was very pleasant.
Now onto the food.
When I got home I was missing my cheese curds.
I decided to eat and after a few failed attempts to call, I decided to just drive back over after I was done.
The burger was good, the buns could definitely be warmed more.
Some of the fries were a little stale or hard to chew.
Two of the sodas were almost flat and seemed that the machine was running out of syrup.
When I got back to the restaurant, I let them know I hadn't received my cheese curds, and the worker from the window remembered me and gave me a fresh batch of cheese curds and even threw in a little extra.
The service was great, there are a few tweaks that can be done to improve the food, but I will definitely be back.

Owner response

I had an issue with the food that was ordered last night and I wasn’t able to return until today .
The manager took the fries out of the bag squeezed them and said “look they’re still good “🤨 um ok..
she said “next time u come back 5 minutes, I will fix for u one time” then she asked to cook to remake the sandwich but had them put another piece of chicken on the same bun (chalked full of mayonnaise from last night ) then put a few fries on top of the ones from last night put the food in the same greasy brown paper bag🤢 it would have been better to just refuse to replace the food instead she went above and beyond to not fix anything simply gross behavior.
I promise that I will never put myself at risk of the illnesses they have to offer.

Owner response

In my visit, I was hoping to pick up a simple dinner for my family, but I should have known better than to expect anything good.
Not only did our order have a diet soda instead of a cherry one, not only did they give me a kids meal with just nuggets and applesauce (instead of the nuggets, fries and juice) without asking, it seems the chicken we ordered was under cooked.
Specifically, my 2yo daughter's nuggets.
Now she's vomited twice and we're debating urgent care.
Train your employees better, the service was sub par, and the food literally hurt my child.
Be better before you do worse.

Owner response