Fast food restaurant
I waited excitedly for a week for this location to open! However? That excitement is GONE! My first visit will be my last How can your lemonade machines NOT work on your first day being open? I don't know, but they were.I ordered the Hi-C fruit punch, and it was watery with no flavor. I ordered the Smokehouse brisket only to discover the sandwich was room temperature.The cheese looked like it had been on the sandwich for an hour. And to top it off? No receipt to show proof of this debacle. By the way...the online ordering in the app is disabled. Not a great first Impression. At least the fries were good and hot.
Owner response
We're sorry to hear this.Please feel free to share more details with our team here: https://commentform.marketforce.com/commentform/Arbys.aspx and we will address with the restaurant team.We greatly appreciate all of your feedback.
This location is NOT CURRENTLY OPEN.I came to this location because there were a few 5 star reviews, which led me to assume construction had finished.Construction has BARELY begun.Please do not visit here until the owners formally state construction is done, and they’re open for business, at which point I’ll modify my review.Save yourself the trip.
The food was good but the customer service was horrible.Not one person was friendly even the manager on duty.I hope their customer service gets better or it will go out of business and the building and food is nice.
Owner response
Thank you for bringing this to our attention.Please share additional details with us at the link below.A member of our Guest Support Team will be in touch.https://commentform.marketforce.com/commentform/Arbys.aspx
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