Fast food restaurant, American restaurant, Deli, Takeout restaurant, Sandwich shop
Tonight - 4/13/24- Ordered a BLT wrap with some chicken strips (nuggets) and BBQ sauce….Amongst some other food.Got home (10 minute drive) and the wrap was a Buffalo chicken wrap and sauce was marinara sauce.Thought… maybe I could try the Buffalo wrap (though I’m not a fan of spicy food but am hungry) and the wrap literally fell apart in my lap upon opening.I imagine the buffalo sauce made it sloppy.Immediately I had to clean hot sauce out of my blouse.Though I understand mistakes - this was the topping to an already bad day.😔…and I was left hungry…as the nuggets and other food were not for me.Thankfully I keep BBQ in my fridge.
Owner response
We sincerely apologize.Please share additional details with us at the link below.A member of our Guest Support Team will reach out to you to make this right.https://commentform.marketforce.com/commentform/Arbys.aspx
They updated the $2 for $6 meal again so my last review no longer applies.They brought back the chicken and roast beef deal but still left out the cheese sauce which is arguably best part of the sandwich.The food is still good compared to a lot of the restaurants around.
Owner response
Thank you for sharing this with us.We value your feedback and will share this with our restaurant team.
One of the better fast food restaurants.Their sandwiches come with various meats to choose from.Dining room closes relatively early, but drive-thru stays open until midnight.Coupons are an added means of saving money and come in the mail on a monthly basis.
Owner response
Thank you for the feedback.We look forward to serving you again soon.
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