Applebee's Grill + Bar

This is the second time this year that I've eaten at this Applebee's location, and both visits have been extremely disappointing.
Today's visit was filled with horrible service and food that tasted like it was thawed out and warmed up. We were seated and told that someone would be right with us, but we waited over twenty minutes before our waiter finally took our order.
That was the last we saw of him until it was time to pay.
After waiting a long while, our food was brought out by another server. We opted for the bottomless option, and as we were finishing our food, I began to look for our waiter to place another order.
I asked a server for help, and she said she'd get our waiter.
After another long wait, a completely different person came to our table to take our order.
As we waited, yet another person came to our table, asking if we wanted to place an order.
I told her that someone else had already taken our next order and that we were waiting for the food.
She asked if the order had been placed and said she was about to do so. Finally, one of the three orders was brought out, and the server asked if we wanted anything else.
I informed her that we were missing two orders, so she went to the back to check and came back empty-handed, asking what we had ordered.
It was obvious that the full order had never been submitted. If I could give less than one star, I really would.
This experience was beyond frustrating, and I won't be returning to this location again.

Owner response

The service the waiters the food the atmosphere was beyond fantastic.
The manager was (cute) but very nice very professional very understanding.
The food was fabulous.
Just make sure that your stomach is bigger than your eyes if order the all can eat.
I can't say enough about it.just that I will be returning to again enjoy this fabulous restaurant and the great service and cute manager.
Blessings to all the staff they are wonderful and hard working

Won’t come here at all … walked in and no welcome host… waited for 4-5 min for a host to come ..
then got seated and waiting for another 10-15 min with no service… a group of family came after a few min more … they got helped before us … so to top it off bad choice in coming and spending my time here … talked to the manager jasmine and she is attentive and friendly but seems like she brushed my opinion to her staff In not being there for the customers.
Management and staff needs to be attentive to customers … hope this reaches top management and they get back to us ….
I thank your staff in showing me where not come anymore for future business…

Owner response